Ratings based on 449 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 6 Nov 2024
property need to be maintained: chipped granite floor, leaking faucet. Bathroom curtain can’t block fully (gaps on each side). But the hotel location is great, walking distance to lots of places.
3 out of 5
by A verified traveler

Posted 15 Oct 2024
Metro , food court and restaurants near by
2 out of 5
by A verified traveler from Brooklyn

Posted 14 Sep 2024
Room smells like cigarettes
5 out of 5
by A verified traveler

Posted 15 Jul 2024
Excellent
2 out of 5
by A verified traveler

Disappointing

Posted 19 Jul 2023 on Hotels
The carpet in the room was not very clean to the point that I felt uncomfortable walking around with bare feet. The bed was very hard and didn't have a topper. Good location, but public transport in Nanjing is very good, so I would consider staying elsewhere in future. Breakfast was ok but there were only few Western choices. As Novotel is a French brand I hoped for a decent quality Croissant, but unfortunately they were small, stale and inedible
4 out of 5
by A verified traveler

Posted 22 Jun 2023
I have issues with this hotel, although our stay is comfortable. My card was charged for a ¥990 transaction which I have no idea what it was. It wasn't the deposit of ¥1200 which was refunded to my card. This transaction was actually billed! I went to their official website to email for a billing invoice but the email address listed: novotel@novotel-nanjing-central.com was an invalid email address that bounced back. I resorted to messaging them via Expedia but there was no response. I have no idea what I can do to refute or to clarify these billing, leaving me with no choice but to pay for them. Horrible experience with this hotel billing!
5 out of 5
by A verified traveler

Posted 2 Mar 2023
The hotel locates in CBD of Nanjing. The room size is comfortable for two guests. The room conditions are aged. The carpet is stained. The faucet leaks.
5 out of 5
by A verified traveler

Posted 2 Mar 2023
The service is kind and friendly. The room conditions, however, are aged.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jun 2021 on Hotels
5 out of 5
by A verified traveler

Posted 12 May 2021
Like: super convenient location in Xinjiekou and room cleanness is quite good.
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