Ratings based on 101 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
nice choice
by A verified traveler
Posted 1 Jan 2021 on Hotels
Took too long for checking in. Other aspects are all okay.
Comment from Hotel Management
17 Nov 2021 by marcom, Hotel Management
Dear guests, thank you for commenting on your experience in Hilton Nanjing during your busy schedule. I'm sorry to have caused you to wait for a long time when checking in at our hotel, and failed to allow you to enjoy the high-quality service. We will strengthen the training of employee service awareness and provide you with a dedicated and thoughtful service experience. Thank you for your valuable comments, it is very important for us to make you satisfied. We hope that you will be able to visit again in the future and let us show you the warm and comfortable experience you should enjoy.
by A verified traveler
Posted 6 Oct 2019 on Hotels
by A verified traveler
Hilton Nanjing - Grade A stay...
Posted 6 Sep 2019 on HotelsHilton Nanjing was a grade A experience. Check-in was quick. Room was spacious and clean. Global cable channels. Good location - Modern shopping mall was right next door with movie theater and restaurants.
Some of the service staff didn't speak English that well - but it wasn't for lack of trying.
I also had a meeting at Hilton Nanjing Riverside - from the lobby/restaurant view the Hilton Nanjing is a better bet.
by A verified traveler
Great hotel!
Posted 19 Jul 2019 on HotelsGreat hotel! Fantastic foyer - great location. Large sports bar however the bar is not well
Stocked. Impressive on the entrance With drinks available 24 hours for residents.
by A verified traveler from Toronto, CA
Posted 5 Apr 2019
Front staff at check in wasn’t very friendly. Room is nice and clean. Reasonable price for that location and easy access to the subway station
Comment from Hotel Management
12 Apr 2019 by Celina J., Hotel Management
I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing check in experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
by A verified traveler
A nice hotel to visit Nanjing
Posted 1 Nov 2018 on HotelsA very nice stay just beside Wanda Mall which is convenient for short visiting in Nanjing. A nice hotel with good service even though a bit old but clean and comfy. Invited family for dinner in Yueyang Restaurant and really enjoy it.
Comment from Hotel Management
2 Nov 2018 by Shirley, Hotel Management
Thank you for your review. We are very delighted to hear that you enjoyed your time with us and we hope our wonderful team were able to make your stay most comfortable. We look forward to seeing you again soon.
by A verified traveler
Posted 22 Sep 2018 on Hotels
Comment from Hotel Management
25 Sep 2018 by Shirley, Hotel Management
Thanks for sending us your review. We appreciate your stay with us, but we regret not meeting your expectations. We continue to do necessary improvements to make our hotel a great one. It was a pleasure having you here.
by A verified traveler
Posted 28 Jul 2018 on Hotels
terrible front desk customer service.
Comment from Hotel Management
3 Aug 2018 by Shirley S, Hotel Management
I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our front desk colleagues. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
Recommended
for Everyoneby A verified traveler from Taipei
Excellent hotel
Posted 5 May 2018It was worth every penny. I loved the room! Everything was perfect, even the check in process was fast and the Chinese staff wasn’t impolite like they usually are. Very pleasant sta呀！
Comment from Hotel Management
8 May 2018 by Shirley S, Hotel Management
Thanks for your review. We're very delighted to hear that you really had a pleasant stay in Hilton Nanjing with us. We look forward to seeing you again soon.
