Ratings based on 90 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Good service. Very spacious room
by A verified traveler
Posted 18 Oct 2024
Very helpful and friendly staff
by A verified traveler
Posted 16 Sep 2024
Good place, and will stay here again in future
Comment from Hotel Management
16 Oct 2024 by Miki, Hotel Management
Dear Guest, thanks for your comments! We are so glad to hear that you have a fantastic trip in Nanjing. Hope you would come and visit Nanjing in the future.
by A verified traveler
Posted 6 Apr 2024
I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation.
Comment from Hotel Management
9 Apr 2024 by Marcom, Hotel Management
Dear guests, when we saw your positive feedback, we were really excited. Your praise boosted our confidence, and we will spare no effort to continue working hard. At the Hilton Nanjing Riverside, your happiness is our mission. Thank you very much for your kindness to the hotel, and we sincerely look forward to your next visit. Thank you!
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
9 Apr 2024 by Marcom, Hotel Management
Dear guests, when we saw your positive feedback, we were really excited. Your praise boosted our confidence, and we will spare no effort to continue working hard. At the Hilton Nanjing Riverside, your happiness is our mission. Thank you very much for your kindness to the hotel, and we sincerely look forward to your next visit. Thank you!
by A verified traveler
Posted 15 Nov 2023
The view is beautiful.
Comment from Hotel Management
16 Nov 2023 by Doris, Hotel Management
Thank you for choosing to stay at Hilton Nanjing Riverside, located at the confluence of the Yangzi River and the Qinhuai River, away from the downtown area, there is a riverside walkway in front of the hotel, where you can run or ride. Thank you again for taking the time to leave your feedback, and we wish you a happy work and life!
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by Doris, Hotel Management
Dear Guest, Hello! Thank you very much for your love to the hotel, sincerely look forward to your next visit, thank you!
by A verified traveler
Deposit money not released
Posted 27 Sep 2023 on HotelsService was pretty good; room was clean. But there were no power outlets for US visitor.
The staffs at lobby was not good with English communications. But there were ok with best efforts to help me.
Biggest problem is that they don't release my deposit of 1000 yuan even after 13 days of my check out.
Comment from Hotel Management
24 Oct 2023 by Doris, Hotel Management
Dear Guest, Thank you for your review. The hotel will refund the deposit uniformly in the afternoon of the day you check out, please check. If you have any further questions, please feel free to contact us, all of us at Hilton are passionate about providing exceptional service. We wish you a wonderful trip and a happy life!
by A verified traveler
Posted 18 Sep 2023
Good view
Comment from Hotel Management
24 Oct 2023 by Doris, Hotel Management
Dear guests, thank you for your comments. The hotel is located at the confluence of the Yangzi River and the Qinhuai River, 75% of the hotel's rooms are equipped with outdoor balconies, surrounded by nearly 3,000 square meters of greenery is the natural oxygen bar of the modern city, where it feels cozy and warm, and you are welcome to come back again!
by A verified traveler from Tallahassee
Posted 26 Jul 2023
I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing.
The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area.
Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.
