Ratings based on 456 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Great location but the rooms are a bit small
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 17 Aug 2024
great location , staff very friendly , rooom was good
by A verified traveler
Posted 25 Jun 2024
The car park was small and we had to pre-book a space. The staff were very helpful. The hotel facilities are limited but perfectly adequate, with a good breakfast offer and a small bar for a late drink. The location is in the very centre of the city close to the river, shopping and restaurants.
by A verified traveler from McLean
Posted 6 Jun 2024
Service médiocre, expensive for what you get
Location is good
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 6 Apr 2024 on Orbitz
We arrived around 11:30pm after a full days travel to get there. 1st room assigned was too difficult to get to with all of our luggage, so they assigned a different room and this is where the nightmare began. I will not be graphic but when I pulled back the cover, it was apparent the be had been really used and not changed. What we saw was so gross that it made my husband and I sick. We called the front desk and they subsequently showed us 5 different rooms on the 3rd floor - ALL HAD THE SAME NASTY ISSUE AND THE BEDS HAS CLEARLY NOT BEEN CHANGED - it was so nasty! By the 6th try (and 2am), I asked the front desk person to please go and check the room 1st before having me come along. I was really disgusted. It was 2am before they finally found a sanitary room for us. It was too late to find another hotel! The 6th room was okay but my husband and I slept on top of the covers after what we saw. I was so disgusted that I didn’t fall asleep until 4am and when we checked out the next day, this hotel comped the parking and pet fee.!!! I explained this isn’t about the money. I said, how can the entire 3rd floor have such unsanitary beds- apparently your housekeeping staff on this floor isn’t doing their jobs - just how gross. We will NEVER EVER return to that property and if it is owned as part of a franchise who cares about their reputation, Accord Group needs to follow up, rectify the unsanitary practices, or completely shut them down! Just eeeeeeeuiuuuuuuhhhhhh!
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Dararith SANG, Hotel Management
Thank you for coming and for giving us the best score.We hope to welcome you again back soon.
by A verified traveler from Las Vegas
Posted 26 Jan 2024
Excellent location, staff very friendly and the breakfast expensive but was really good.
Comment from Hotel Management
30 Jan 2024 by Dararith SANG, Hotel Management
Dear Claudia,Thank you for choosing our hotel for your stay.We are delighted to read your review.It's real pleasure to read that you enjoy the location, our breakfast and our staff.Looking forward to welcoming you soon.Best regards,
by A verified traveler
Posted 15 Jan 2024
Staff weee great!
Comment from Hotel Management
22 Jan 2024 by Dararith SANG, Hotel Management
Dear Arthur,Thank you so much for choosing our hotel for your stay.We are delighted to read that you enjoyed our service and our staff.We will share your review with our team, it's always very appreciated.We are looking forward to welcoming again in the near future.
