Ratings based on 68 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
From the outside it looks grim but inside it's great... the whole place has obviously been renovated and our room was really well designed. The breakfast was 'ok'. It's one of the few hotels with in house parking (although it's a very narrow entrance) and so, for the price, very much recommended.
Comment from Hotel Management
8 Oct 2024 by Paul, Hotel Management
Dear guest,Thank you for your kind feedback,We hope to welcome you again for another occasion !
by A verified traveler from Longueuil
Posted 18 Sep 2024
Small but efficient rooms. Great location walking distance to place Stanislas
by A verified traveler
Posted 24 Aug 2024
It was nice area that was close to the city center and also the old town. The only thing I wish they had was a small fridge for food but overall a nice stay.
Comment from Hotel Management
10 Sep 2024 by La Reception, Hotel Management
Dear Maria,Thank you very much for your excellent 5 out of 5 rating and your kind comments! We are delighted that you enjoyed our location. Regarding your suggestion, we have a refrigerator at the reception available for guests. We hope to have the pleasure of welcoming you again very soon!Kind regards
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Paul, Hotel Management
Dear guest,Thank you for making a feedback about your stay, we are pleased to read that you have been satisfied with it ! We hope to welcome you again for another occasion,Kind regards,The Reception
by A verified traveler
Posted 1 Aug 2024
Stayed one night. Excellent rooms which had clearly just been refurbished. The hotel was ideally placed to walk in to the city.
Comment from Hotel Management
4 Aug 2024 by La Réception, Hotel Management
Hello Claire,Thank you very much for your excellent feedback. We are delighted that you enjoyed our recently renovated rooms. We are constantly striving to improve our facilities to provide the best possible comfort to our customers.We are also happy to know that our location, allowing easy walking into town, was an asset to your stay. Your satisfaction is our priority and your positive review encourages us to maintain a high level of service.We hope to have the pleasure of welcoming you again for another pleasant experience.Sincerely
by A verified traveler
Posted 19 Jun 2024
Was so lucky to stay there .All the staff was helpful all of them. Very grateful for my stay.
Thank you
Comment from Hotel Management
22 Jun 2024 by La Reception, Hotel Management
Dear Diane,We thank you very much for your glowing review and for giving your stay with us the maximum rating of 5 out of 5. It is a great pleasure to know that you fully enjoyed your experience in our establishment.Good points :We are delighted that our staff was able to meet your expectations and that you found our team helpful. Your satisfaction is our greatest reward.Your gratitude for your stay particularly touches us and motivates us to continue to offer quality service to our customers.Once again, we thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you again very soon for another equally successful stay.Sincerely
by A verified traveler
Posted 24 May 2024 on Wotif
Comment from Hotel Management
5 Jun 2024 by La Réception, Hotel Management
Bonjour Terry,Merci d'avoir pris le temps de partager votre expérience sur Wotif. Nous sommes heureux de constater que vous avez apprécié votre séjour chez nous et que vous nous avez attribué une bonne note de 4 sur 5.Vos commentaires sont très précieux pour nous et nous aident à identifier les aspects de nos services qui peuvent être améliorés. Si vous avez des suggestions ou des remarques spécifiques sur ce qui aurait pu rendre votre séjour encore plus agréable, nous serions ravis de les entendre. Votre satisfaction est notre priorité, et nous sommes toujours à la recherche de moyens pour améliorer l'expérience de nos clients.Nous espérons avoir l'opportunité de vous accueillir à nouveau très bientôt et de vous offrir une expérience encore plus satisfaisante.Cordialement
by A verified traveler
Great stay. No complaints.
Posted 6 May 2024 on HotelsGood location. Staff was very friendly. Room was clean and comfortable.
Comment from Hotel Management
9 May 2024 by Paul, Hotel Management
Dear guest,Thank you for your feedback ! We are happy to read that you have been satisfied with your stay, and we hope to welcome you again soon ! Kind regards,The Reception
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
1 May 2024 by Nadège, Hotel Management
Bonjour,Nous vous remercions pour l'intérêt que vous avez porté à notre établissement et sommes ravis que votre séjour se soit bien passe.Nous espérons vous accueillir à nouveau.Cordialement
by A verified traveler
Posted 19 Apr 2024
The hotel is good but it is currently surrounded by major construction- removing the tram tracks and road repair. Nothing to do with the hotel, but great inconvenience to come in and out.
Comment from Hotel Management
1 May 2024 by Nadège, Hotel Management
Good morning,We thank you for the interest you showed in our establishment during your stay and that it went well.Unfortunately the work on the tramway will take a little longer..., but there will be a trolley bus that will take you into town.We hope to welcome you during your next stay.Sincerely
