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The Royal Snail

5.0 star property
Art Deco hotel with a full-service spa and a fitness center

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Photo gallery for The Royal Snail

Outdoor pool
Terrace/patio
Premium bedding, down comforters, minibar, in-room safe
Property entrance
Lunch and dinner served, pool views

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Pool
  • Breakfast available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room (Pool side)

Premium bedding, down comforters, minibar, in-room safe

Standard Room (Pool side)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

Highlights

Furnished patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Premium bedding, down comforters, minibar, in-room safe

Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room (River side)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (River side)

7.6 out of 10
Good
(7 reviews)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
  • 24 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room (Pool side)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (Pool side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room (Garden side)

Premium bedding, down comforters, minibar, in-room safe

Superior Room (Garden side)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished patio
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
  • 18 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed
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About the neighborhood

Map
Avenue de la Plante 23, Namur, 5000

What's nearby

  • Grand Casino de Namur - 2 min walk - 0.2 km
  • Terra Nova - 6 min walk - 0.5 km
  • Castle of Namur - 7 min walk - 0.7 km
  • Place d'Armes - 12 min walk - 1.1 km
  • University of Namur - 14 min walk - 1.2 km

Getting around

  • Jambes Station - 17 min walk
  • Charleroi (CRL-Brussels South Charleroi) - 37 min drive

Restaurants

  • ‪Circus Casino Resort - ‬2 min walk
  • ‪Le Panorama - ‬10 min walk
  • ‪La Carte Du Roi - ‬2 min walk
  • ‪Le Pain Quotidien Jambes - ‬9 min walk
  • ‪Schtouff - ‬7 min walk

About this property

The Royal Snail

Luxury hotel near Castle of Namur
Located close to Terra Nova and Felicien Rops Museum, The Royal Snail provides a terrace, a garden, and a library. Adventurous travelers may like the fitness classes, Pilates, and cycling at this hotel. Indulge in a body scrub, hydrotherapy, and a body wrap at the onsite spa. The on-site restaurant, Agathopede, offers lunch, dinner, and a poolside location. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Continental breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), free newspapers, and smoke-free premises
  • Tour/ticket assistance, a 24-hour front desk, and luggage storage
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and hair dryers
  • 40-inch LCD TVs with satellite channels
  • Private yards, refrigerators, and daily housekeeping

Languages

Dutch, English, French, Italian, Spanish

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Meeting facility

Mercure Namur Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 207 reviews
The price is P7,016
P7,603 total
includes taxes & fees
Jul 13 - Jul 14
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (EUR 15 per night)

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Agathopede

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100.00 per stay
  • A tax is imposed by the city: EUR 1.25 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 95 per vehicle (one way)
  • Valet parking fee: EUR 15 per night
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per night
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Royal Snail
Royal Snail Hotel
Royal Snail Hotel Namur
Royal Snail Namur
Snail Hotel
The Royal Snail Hotel
The Royal Snail Hotel
The Royal Snail Namur
The Royal Snail Hotel Namur

Frequently asked questions

Does The Royal Snail have a pool?

Yes, this property has an outdoor pool.

Is The Royal Snail pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Royal Snail?

Valet parking is available for EUR 15 per night.

What time is check-in at The Royal Snail?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at The Royal Snail?

Check-out is at 11 AM. Late check-out is available for EUR 50 (subject to availability).

Does The Royal Snail provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 95 per vehicle applies.

Where is The Royal Snail located?

Situated on the riverwalk, this luxury hotel is within a 15-minute walk of Castle of Namur, Halle al’Chair, and Terra Nova. Place d'Armes and Eglise Saint-Loup are also within 1 mi (2 km). Jambes Station is 17 minutes by foot and Jambes-East Station is 22 minutes.

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The Royal Snail Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 427 reviews
Rating 8 - Good. 157 out of 427 reviews
Rating 6 - Okay. 44 out of 427 reviews
Rating 4 - Poor. 13 out of 427 reviews
Rating 2 - Terrible. 6 out of 427 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and cosy boutique hôtel close the city center, at the bottom of the famous Citadelle. Rooms are very comfortable (decoration style is bold… you like it or not) and the real cherry on the cake is an excellent and affordable restaurant on site. Staff is super friendly and helpful. It was not my first time there and it won’t be the last.
Stayed 1 night in Jun 2025

4/10 Poor

emile

The shower was cold as the boiler broke down. Reception said it was fixed and would work again which wasn't the case.
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable, although room was a little on the small side it was very well appointed
Stayed 1 night in Jun 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels that I stay in
Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely.

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie perfect, nette hotel.
Stayed 3 nights in Jul 2022

8/10 Good

Franky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Super enkel parking probleem
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun place to spend a few nights when visiting Namur. The air-conditioning was great in the hot July weather when I visited and my little balcony, which I was not expecting, was a treat. I often travel solo and take Expedia's recommendation of the suitable room for solo travellers. My room had a single bed which had a comfortable mattress but was a bit on the small side for a 6ft2 man!
Stayed 4 nights in Jul 2024

6/10 Okay

grant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

general

we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Beware of fraudulent exit charges in this hotel

I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud.
Stayed 2 nights in Jul 2024

10/10 Excellent

RWW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lekker verblijf gehad. Lekker eten
Stayed 1 night in Apr 2025

8/10 Good

Jérôme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jérôme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

david

Stayed 1 night in Jan 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de qualité très bien situé au pied de la citadelle et proche du casino. E n retrait du centre ville à 10' à pied, idéal pour visiter cette jolie ville de Namur Literie de qualité Bon petit déjeuner (pas eu le loisir de manger au restaurant) Seule fausse note: gestion du parking privé à revoir
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo

Stayed 1 night in Feb 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Chambre ridiculement petite, une honte de loger des clients dans cette cage à poule. L'hotel gagnerait à supprimer ce type de chambre qui ne reflète pas l'ensemble générales de ce très belle hôtel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Paolo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jean Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres classe je recommande

Je descends régulierement dans cet hotel qui est tres classe
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo

Sempre elegante e raffinato. Personale cortese.
Stayed 1 night in Oct 2024