Ratings based on 43 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Restaurant letting good hotel down
Posted 17 Nov 2023 on HotelsHotel room was new and modern. Checkin staff were very efficient. Wifi worked well. Restaurant seemed underprepared for everything, however. I got dinner after a long wait but the restaurant had run out of gas for other patrons. At an early breakfast, they were already out of eggs and coffee and I waited again. This seems like a lovely hotel in a country setting with good facilities and views - it just needs better restaurant service. And if you do not eat red meat, get dinner in town instead - I did not have much choice.
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Hussein We want to thank you for choosing Springbok Inn to accommodate you, thank you for taking the time to leave us a review of you stay, we appreciate your feedback. We want to apologize for any inconvenience caused at our restaurant, we do hope to accommodate your again in the near future for a better experience.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Earl We want to thank you for choosing Springbok Inn to accommodate you, we appreciate your great review, and do hope that we can accommodate you again in the near future.
by A verified traveler
Posted 18 Feb 2022 on Hotels
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Ulrich We want to thank you for staying at Springbok Inn Hotel, and thank you for leaving us a great review of your stay, we appreciate your feedback.
by A verified traveler
Would’ve expect more
Posted 21 Jan 2022 on Hotelsaccommodation was fair, did not have hot water on the first night, food is average…. It seems that the town had some water issues
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Casper We want to thank you for staying at Springbok Inn Hotel, we appreciate your feedback, We are sorry to hear that you had a bad experience at our establishment. We do hope of having you stay with us again in the near future.
by A verified traveler
Posted 12 Sep 2021 on Hotels
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Abdul We want to thank your for staying at Springbok Inn Hotel, and for leaving us a great review, we do hope of having you stay with again in the near future.
by A verified traveler
Posted 19 Dec 2020 on Hotels
It is quite expensive BUT not even water in rooms?
For that amount at least 2 bottles water
Comment from Hotel Management
27 Nov 2023 by Johndry Van Neel , Hotel Management
Dear Johan Thank you for taking the time to leave us review for your stay. We apologize for any bad experience and do hope that you will consider staying with us again.
by A verified traveler
Not best hotel. Will not stay again
Posted 2 Sep 2020 on HotelsOn arrival, there was issue with room. We booked king beds and was placed in room with single beds. Eventually changed, but then no toiletries.
Next day, after whole day out, no towels and soaps in our room. Staff also unfriendly and rude.
Comment from Hotel Management
3 Sep 2020 by General Manager, Hotel Management
Ester
I want to thank you for staying at Springbok Inn, we value your patronage. I am sorry to hear about the experience you had at our establishment. I would like to apologise for the inconvenience caused. Please contact me at gm@springbokinn.co.za, as I would like to take up the matter further.
by A verified traveler
Not a good experience at all
Posted 2 Sep 2020 on HotelsAt checkin wrong rooms were allocated, when enquiring they informed us that Hotels.com did not tell them the room type. We were placed in double rooms later without any help of moving our luggage. The lady at reception promised us a menu for the restaurant delivered to the room but it never arrived. The new room was with a double bed but lack a chair at the vanity. No chair at all. They also only provided us with two shower gel sachets for the two nights stay. The next day when we arrived back at the hotel ( around 5) we noticed that our room did not have any towels. We washed our hands but have nothing to try them with. I saw the service lady on our floor and enquire about the towels. She rudely informed me that is was still wet and that I must wait. We later also ask for our chair in the room and had to carry it to our room. The towels only arrive around eight without any floor mat. The toiletries were also not refilled at all. We also reported the towel issue at the reception but also just empty promises that we will get it. After a long day arriving back at your room without any towels and bad attitudes were spoiling our vacation. The hotel decorations is sparse and allows for hollow echoing sounds. I must amid that this was such a bad experience for us.
Comment from Hotel Management
3 Sep 2020 by General Manager, Hotel Management
Eric
Thank you for taking the time to give us feedback on your stay with us. I am sorry to hear about the experience you had at our establishment. I would like to apologise for the inconvenience caused. Please contact me at gm@springbokinn.co.za, as I would like to take up the matter further.
by A verified traveler
great weekend stop over.
Posted 15 Aug 2020 on HotelsGreat stop over on weekends as you generally will find a better rate than in the week. Not far from Namaqua National Park.
Comment from Hotel Management
24 Aug 2020 by General Manager, Hotel Management
Dear Gary,
Thank you for the great review. We hope to welcome you back soon in the near future. Safe travels!
by A verified traveler
Warm day, nice breakfast
Posted 24 Jan 2020 on HotelsOur stay was ok. It was a hot day and the room did not cool off until early in the morning. The beds were fine and the room was clean. We did sit outside and enjoy a glass of wine with our friends in the evening.
The breakfast was quite nice.
Comment from Hotel Management
7 Jun 2020 by GM, Hotel Management
Thank you for your review, we hope to welcome you back soon.
