Ratings based on 91 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
C’est fantastique!
Comment from Hotel Management
17 Nov 2024 by Elizabeth (Hotel Assistant manager, Hotel Management
Dear RebeccaGreetings from Nakuru City and thank you for your kind feedback. We look foward to welcome you back when you next in our city.Kind regardsElizabeth
by A verified traveler from Blackstone
Posted 25 Sep 2024
All of the staff were wonderful!! They helped us with whatever we needed. They were always smiling and willing to assist us whenever we needed. We will definitely be back next year and book this hotel again.
Comment from Hotel Management
3 Oct 2024 by Luke, Hotel Management
Dear Dorothy,Greetings from Sarova Woodlands Hotel and SpaThank you for choosing to stay with us during your recent visit to Nakuru City.We are glad that you shared your amazing feedback with us and noted that you had a wonderful stay at our hotel. We have shared the same with our team membersWe look forward to welcoming you again in our hotel.With kind regardsLuke Yanga
by A verified traveler
Posted 16 Jul 2024
The staff members were wonderful!
Comment from Hotel Management
23 Jul 2024 by Luke, Hotel Management
Dear RebeccaThank you for choosing to stay with us during your recent visit to Nakuru city.We are very happy that you had an amazing stay with us and we will share your feedback with our team.
by A verified traveler
Posted 15 Jul 2024
No gym
Comment from Hotel Management
23 Jul 2024 by Luke, Hotel Management
Dear ClementThank you for choosing to stay with us during your recent visit to Nakuru city.We are very happy that you had an amazing stay with us. Currently we are working on our Gym and we hope to complete by end of September 2024.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Luke, Hotel Management
Dear RebeccaThank you for choosing to stay with us during your recent visit to Nakuru city.We are very happy that you had an amazing stay with us and we will share your feedback with our team.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Luke, Hotel Management
Dear KamaljitThank you for choosing to stay with us during your recent visit to Nakuru city.We are very happy that you had an amazing stay with us and we will share your feedback with our team.
by A verified traveler
Great hotel, helpful staff
Posted 4 Jun 2024 on HotelsThe hotel was very nice and clean, but the staff are the stars here.
Everyone from the restaurant to the front desk was kind and helpful.
Specifically Betty at reception. She went above and beyond to help me during my stay.
Comment from Hotel Management
23 Jun 2024 by Luke, Hotel Management
Dear Krisopher,Greetings from Sarova Woodlands Hotel and Spa.Thanks for sharing your wonderful feedback.We have noted that you had an amazing experience especially with interacting with our staff and Moreso Betty at the reception. We have briefed her accordingly.We look forward to welcoming you again in our hotel.With kind regardsLuke YangaFront Office Manager.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
23 Jun 2024 by Luke, Hotel Management
Dear Stephen,Greetings from Sarova Woodlands Hotel and Spa.Thanks for sharing your wonderful feedback.We look forward to welcoming you again in our hotel.With kind regardsLuke YangaFront Office Manager.
by A verified traveler
Great Staff
Posted 20 Apr 2024 on HotelsGreat stuffs.
They were all very friendly and helpful when called upon.
Comment from Hotel Management
26 Apr 2024 by Luke, Hotel Management
Dear Mansa,Greetings form Sarova Woodlands Hotel and Spa.Thank you for the wonderful feedback and we are glad that you had enjoyable stay with us. we have also noted that our staff were very friendly and helpful when called upon.We look forward to hosting you again.With kind regardsLuke Yanga- Front Office Manager.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
26 Apr 2024 by Luke, Hotel Management
Dear Preet,Greetings from Sarova Woodlands Hotel and SpaWe thank you for amazing feedback and we look forward to welcoming you again to our hotel.With Kind regardsLuke Yanga- Front Office Manager
