Ratings based on 757 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
OLD & DIRTY
Comment from Hotel Management
30 Oct 2024 by スマイルホテル名古屋新幹線口, Hotel Management
この度はご宿泊頂きまして誠にありがとうございます。今後お客様にご満足頂ける様に努めて参ります。
by A verified traveler
Posted 25 Oct 2024
The room was ok but the bathroom looked dirty and the shower curtain had mold in it. It is walkable to trains and buses so it is very convenient. It just needs a little tlc.
Comment from Hotel Management
26 Oct 2024 by スマイルホテル名古屋新幹線口, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansenguchi.We would also like to thank you for taking the time to leave us your feedback.We deeply apologize for the inconvenience caused by our lack of thorough cleaning.We will share your comments with the entire hotel and strive to improve in the future.We hope to receive your continued patronage of Smile Hotel Nagoya Shinkansenguchi.
by A verified traveler
Posted 24 May 2024
This hotel location is convenient as it is near Nagoya Station. Shopping complex are near by too. The room looks old but it was kept clean. The bed sheet, towels and night robes are all very clean.
The problem is with the bed in the room. We booked a double bed room and it came with a large size single bed. My wife and I had problem having a good night sleep. The window blinds need a black-out ones as the morning sunlight comes on at 4am.
Comment from Hotel Management
24 May 2024 by スマイルホテル名古屋新幹線口, Hotel Management
この度はスマイルホテル名古屋新幹線口にご宿泊いただき、誠にありがとうございます。又のお越しをスタッフ一同、心よりお待ちしております。
by A verified traveler
Posted 13 Apr 2024
A good location, walkable from the train station. An unclean bathroom.
Comment from Hotel Management
13 Apr 2024 by スマイルホテル名古屋新幹線口 , Hotel Management
この度はスマイルホテル名古屋新幹線口にご宿泊いただき、誠にありがとうございます。ご滞在中、バスルームの件でご迷惑をおかけし、大変申し訳ございませんでした。清掃スタッフと連携を取りながら、改善に努めさせていただきます。貴重なご意見、ありがとうございました
by A verified traveler
Posted 30 Mar 2024 on Orbitz
Great value.
by A verified traveler
It is what it is
Posted 11 Nov 2023 on HotelsThis place felt like it was from another time, years ago. Everything felt very old. It wasn't a terrible experience, but the ceiling vent looked like it had mold. And it definitely was musty in the room. The A/C was very weak too. It provided what I needed for the most part.
Comment from Hotel Management
14 Nov 2023 by Smile Hotel Nagoya Shinkansenguchi Front desk cler, Hotel Management
Thank you very much for staying at Smile Hotel Nagoya Shinkansenguchi.We sincerely apologize for the inconvenience caused due to poor cleaning management. We will strive to improve in the future based on the valuable feedback we receive from our customers.We deeply apologize for the inconvenience caused to our customers.Smile Hotel Nagoya Shinkansenguchi
by A verified traveler
Cheap and central - did the job
Posted 8 Jul 2023 on HotelsComment from Hotel Management
13 Jul 2023 by スマイルホテル名古屋新幹線口 進藤, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansen Exit. We look forward to seeing you again.
by A verified traveler
Posted 4 Jun 2023
The hotel is comfortable. As for breakfast, besides the set menu, you can have free-flow unagi ochazuke! Amazing! :)
by A verified traveler
Posted 19 Feb 2023
Comment from Hotel Management
21 Mar 2023 by スマイルホテル名古屋新幹線口 進藤, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansenguchi. We are looking forward to seeing you again when you come to Nagoya.
by A verified traveler
Posted 4 Feb 2023
good and clean and hygienic 😍
Comment from Hotel Management
25 Feb 2023 by Smile Hotel Nagoya SHINDO, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansen Exit. We look forward to seeing you again.
