Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The hotel staff was very rigid. I arrived at 9am and the staff took my passport to check my booking. I had a special request for non-smoking room but the staff didn't mention anything and told us to just come back at 3pm to check in. So I thought they made the arrangements. However, when I came back at 4, the staff just kept telling me all the non-smoking rooms are fully book. When I told them I really can't take the smell, the lady staff just repeat the same sentence she understand but all non-smoking rooms are full. It’s ridiculous because it was given as an option in expedia to pick non-smoking and the staff in the morning did nothing to help us with the request. In the afternoon then they said oh the arrangement was not done so no more non-smoking room. So we said never mind ask her manager to come. End up no manager came and she offered an alternative to an additional charge to get the non-smoking room. Well then all that time was wasted telling me all non-smoking room were full. Very unhappy with the poor service and just blame throwing to non present staff and expedia. Is the staff not a representative of their hotel? If you want to put your listing on expedia, expedia also request guest to contact hotel straight, take your responsibility. Even with the upgrade that we paid for a bigger room to get non-smoking, it was as small as other 16m2 rooms we stayed elsewhere. Bet they gave us a 16m2 despite the upgrade to 20m2.
Comment from Hotel Management
19 Nov 2024 by Daiwa Roynet Hotel Nagoya Shinkansenguchi, Hotel Management
Thank you for staying at the Daiwa Roynet Hotel Nagoya Shinkansenguchi.We truly regret the inconvenience caused during your stay.Upon requests for non smoking rooms, we will always try to accommodate our guests. However, we are only able to do so if there are rooms available. We ask for your understanding that all non-smoking rooms of the same room type were fully booked both when you made the reservation and on the day of your arrival.The new room was a standard twin room with 20 sq. meters, but we regret that we were unable to meet your expectations.Thank you for taking the time to post a review. We value all of our guests’ feedback and aim to provide the best service possible.Warm regards,Daiwa Roynet Hotel Nagoya Shinkansenguchi
by A verified traveler
Posted 29 Oct 2024
Modern, convenient, comfortable.
Comment from Hotel Management
29 Oct 2024 by Daiwa Roynet Hotel Nagoya Shinkansenguchi, Hotel Management
Thank you for your positive feedback. We are delighted to hear that you found our hotel modern, convenient, and comfortable. We look forward to welcoming you back soon. Best regards, Daiwa Roynet Hotel Nagoya-Shinkansenguchi
by A verified traveler
Posted 8 Oct 2024
We love the location and cleanest.
Also, all stuff was very nice and polite.
Comment from Hotel Management
9 Oct 2024 by Daiwa Roynet Hotel Nagoya-Shinkansenguchi, Hotel Management
Thank you for your kind words about our location, cleanliness, and friendly staff. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back soon. Best regards, Daiwa Roynet Hotel Nagoya-Shinkansenguchi
by A verified traveler from Markham
Posted 5 Oct 2024
Location is very accessible. However, the place rather small for a 3 person setting. Even with a sofa bed. A true 3-4 person room would be more idealistic.
Comment from Hotel Management
5 Oct 2024 by Daiwa Roynet Hotel Nagoya-Shinkansenguchi, Hotel Management
We are very pleased to have been able to assist you with your trip by satisfying you with our hotel's location.We are sorry that the size of your room was not ideal for you.Thank you for taking the time to write this review.We look forward to welcoming you again when you have the opportunity.
by A verified traveler
Posted 25 Sep 2024
Spacious room and walkable distance to the station. A good place to stay if yobb in take the Shinkansen
Comment from Hotel Management
25 Sep 2024 by Daiwa Roynet Hotel Nagoya-Shinkansenguchi, Hotel Management
Thank you very much for staying at the Daiwa Roynet Hotel Nagoya Shinkansen Exit. We would also like to thank you again for taking time out of your busy schedule to write this review. We are very pleased to receive your high evaluation. We will continue to make every effort to create a hotel that satisfies the needs of our many guests, and we look forward to serving you again in the future.
by A verified traveler
Posted 15 Aug 2024
Great nice hotel. Lovely staffs
Comment from Hotel Management
25 Aug 2024 by Daiwa Roynet Hotel Nagoya-Shinkansenguchi, Hotel Management
Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon! Best regards, Daiwa Roynet Hotel Nagoya-Shinkansenguchi
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Daiwa Roynet Hotel Nagoya Shinkansenguuchi, Hotel Management
Thank you very much for your valuable evaluation. We appreciate your feedback and look forward to welcoming you back.
by A verified traveler
Posted 21 May 2024
Location is right in the city Center. Walking distance from the bus and train stations. Lots of shopping places available around too.
by A verified traveler
Posted 15 May 2024
Frontline service staff were very friendly with a courteous smile. Always greeting us when we were in the hotel.
Rooms were great, clean and very spacious. Enough room to open 2 to 3 27" luggages with enough room to walk around.
Near to Nagoya station, within 5 mins walks.
by A verified traveler
Posted 9 May 2024
