Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Everything was great, staff, cleaning crew, help when needed, loved having a washing machine, window opens, comfortable bed, quiet street, close to coffee, bakeries, subway, shopping.
We didn’t love the breakfast, eggs were cold, no fresh fruit,
We will stay here again!
Comment from Hotel Management
3 Jan 2025 by Tokyu Stay Kyoto Sanjo-Karasuma / H.Kageshima, Hotel Management
Hello and thank you for your comments, Ms. Susan.We are very glad to hear that but sorry for the breakfast.We look foward to seeing you soon and you are always welcomed when you need our assistances. Tokyu Stay Kyoto Sanjo-Karasuma.
by A verified traveler
Posted 3 Jan 2025
Nice
Comment from Hotel Management
4 Jan 2025 by Tokyu Stay Kyoto Sanjo Karasuma Front staff, Hotel Management
Thank you for having stayed at Tokyu Stay Kyoto Sanjo Karasuma. We look forward to your next visit.
by A verified traveler from Glendale
Posted 2 Jan 2025
Love the stay it's clean and beautiful. Close to the train station and walkable to points of interest.
Comment from Hotel Management
3 Jan 2025 by Tokyu Stay Kyoto Sanjo-Karasuma / H.Kageshima, Hotel Management
Hello and thank you for your comments, Mr./Ms. Armie.We are located in central area of Kyoto City and we believe this made your trip more eaiser. We would like to introduce you many more points of interests that you don't know, then please come back again and we look foward to introducing those points to you soon. Tokyu- Stay Kyoto Sanjo-Karasuma.
by A verified traveler
Posted 2 Jan 2025
From the moment we arrived the staff was incredibly accommodating and kind. We added on an extra night and had to switch rooms. When we went check our luggage, they had already cleaned the next room and we were able to move first thing in the morning. The rooms were very clean too. Close to trains and good restaurants. Thank you so much!
Comment from Hotel Management
2 Jan 2025 by M.Yohshimizu / Front desk, Hotel Management
Thank you very much for your stay and high evaluation.Your contribution will energize the corresponding staff.We know that your contribution will help the corresponding staff to be more energetic in the future.We will continue to strive to improve our services for the comfort of our guests.We look forward to seeing you again when you visit Kyoto.Best regards.//Tokyu Stay Kyoto Sanjo-Karasuma
by A verified traveler
Posted 1 Jan 2025
Tokyu Stay was the best hotel we stayed in Japan hands down. SO spacious, so clean, felt very high end for the price, staff was very accommodating and overall was a perfect stay. I would highly recommend.
Comment from Hotel Management
2 Jan 2025 by M.Yohshimizu / Front desk, Hotel Management
Thank you for your stay and high evaluation.I hope you are spending your time comfortably.We will continue to make every effort to satisfy our customers.We hope you will enjoy sightseeing in Kyoto.Tokyu Stay Kyoto Sanjo-Karasuma
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Tokyu Stay Kyoto Sanjo Karasuma, Hotel Management
Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for taking time out of your busy schedule to write this review. We hope you will choose our hotel again when you come to Kyoto. All of our staff look forward to serving you.
by A verified traveler
Posted 30 Dec 2024
Super dirty room with food marks on the fridge, carpet. Thick layer of dust everywhere. A very bad smell in the bathroom which you could smell it while sleeping on the bed. I asked the staff to give us another room on another level. The new room was also in the same condition. I know it’s a 3star hotel but hygiene shouldn’t be compromised.
Comment from Hotel Management
1 Jan 2025 by Tokyu Stay Kyoto Sanjo Karasuma, Hotel Management
Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for taking time out of your busy schedule to write this review.We are very sorry for any discomfort you may have experienced in your room.We will share this information with our cleaning staff and work to improve the situation.Thank you very much for your valuable feedback.
by A verified traveler
Posted 28 Dec 2024
Will not choose to stay here again
Comment from Hotel Management
1 Jan 2025 by Tokyu Stay Kyoto Sanjo Karasuma, Hotel Management
Thank you very much for staying at our hotel.We are sorry that your stay with us was unsatisfactory.Our entire staff will strive to make the hotel even better.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.
by A verified traveler
Posted 26 Dec 2024
I’m from Kyoto and I highly recommend this hotel and the area.
Comment from Hotel Management
1 Jan 2025 by M.Yoshimizu , Hotel Management
Thank you very much for your stay and high evaluation.We will continue to strive to improve our services for the comfort of our guests.Best regards.Tokyu Stay Kyoto Sanjo Karasuma
