Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by 宿泊支配人, Hotel Management
この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。評価を拝見する限り、ご満足いただけたご様子がお伺いでき、大変光栄でございます。次回以降も快適なご滞在を提供出来るよう、サービス向上に努めてまいりますので引き続きご愛顧のほどお願い申しあげます。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げてあります。
by A verified traveler
Posted 23 Nov 2024
Enjoyed our stay!
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.We are very pleased to hear that you fully enjoyed your stay with us and the room you stayed was comfortable for you.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.
by A verified traveler
Posted 18 Nov 2024
The staff was very friendly and helpful. The property was hard to find if one is not familiar with the area.
Comment from Hotel Management
19 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.However, we are really happy to hear that you like our design concept collaborating with Japanese modern and tradition. We offer new kind of style of hotel with an elegance that evokes the image of a traditional "Machiya" townhouse surrounding historical houses. It may make our building difficult to be found by our guests. But the location of our hotel is backside of big streets so that we can provide our guests peaceful and calm stay. We hope you had have comfortable experience at our hotel.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Front Office Manager
by A verified traveler
Posted 18 Nov 2024
Clean property with great amenities. Walkable to the Nishiki market and shopping stores!
Comment from Hotel Management
20 Nov 2024 by Front Office Manager, Hotel Management
Thank you for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay and for taking the time to share your experience.We are very glad to receive such wonderful comments about our room, amenities, and location. It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.When you come to Kyoto again, we will aim to further improve our service so that you will be satisfied.
by A verified traveler
Posted 13 Nov 2024
Staff was excellent . Rooms were small but that was t be expected but they were designed well for two people to function well. Had a little vanity which was nice. Had a small sofa for two people to sit on and a foot stool. We loved their public baths so great. Food at the restaurant was good. Breakfast was great.
Comment from Hotel Management
14 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are very pleased to hear that you fully enjoyed your stay with us .Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Front Office Manager
by A verified traveler
Posted 13 Nov 2024
Super clean and superb service
Comment from Hotel Management
13 Nov 2024 by Front Office Manager, Hotel Management
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.We are pleased to hear that you were satisfied with our service. We constantly strive our guests in ways that cater to their needs and are very happy that our hotel made your stay comfortable.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
by A verified traveler
Posted 10 Nov 2024
Staff went above and beyond to make sure our stay was an unforgettable experience. They shipped our luggage’s for us to the next hotel with ease and held our other bags till we were ready to leave. I will be staying here again.
Comment from Hotel Management
11 Nov 2024 by Front Office Manager, Hotel Management
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.We will continue to listen to your opinions and strive to improve our services so that all our guests can be satisfied. We look forward to welcoming you again.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Front Office Manager, Hotel Management
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 4 Nov 2024
All the staff go the extra mile to provide excellent services with a smile. Staff were attentive to customers’ needs.
Convenient location, easy walking access to places of interest eg Gion, Nishiki market, shrines, etc.
Comment from Hotel Management
4 Nov 2024 by Front office manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and providing your valuable comment. We are glad to hear that you were satisfied with hotels location and the service provided by our staff during your stay.Because our hotel is visited many guests from all over the world, we are making efforts to create the environment that is satisfactory to all the guests. If you have a question about sightseeing, the hotel’s service and so on, please do not hesitate to come to the reception. We are always happy to answer your needs and support your trip to become something enjoyable.Once again, we are appriciated for your precious comment. You are warmly welcome back to our hotel in near future.
by A verified traveler
Posted 3 Nov 2024
This hotel is in a great location. The area around the hotel is quiet but you can get to restaurants and shops within a couple of blocks from the location. Staff is attentive, friendly and professional. We were very satisfied with our choice.
Comment from Hotel Management
4 Nov 2024 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and providing your valuable comment. We are glad to hear that you were satisfied with hotels location and the service provided by our staff during your stay.Because our hotel is visited many guests from all over the world, we are making efforts to create the environment that is satisfactory to all the guests. If you have a question about sightseeing, the hotel’s service and so on, please do not hesitate to come to the reception. We are always happy to answer your needs and support your trip to become something enjoyable.Once again, we are appriciated for your precious comment. You are warmly welcome back to our hotel in near future.
