Ratings based on 45 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Good location, great service by the staff!
Comment from Hotel Management
20 Nov 2024 by Momoka, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again. Front staff/Momoka
by A verified traveler
Posted 27 Sep 2024
Great cultural experience.
Comment from Hotel Management
28 Sep 2024 by Riku, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler from winnipeg
Posted 2 Sep 2024
We had a lovely stay, the tea ceremony was excellent.
Comment from Hotel Management
2 Sep 2024 by Jay, Hotel Management
Thank you very much for staying with us and your very kind review. We are glad to hear that you enjoyed our tea ceremony. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 19 Jul 2024
Over priced. It’s not worth that money
Comment from Hotel Management
20 Jul 2024 by Kira, Hotel Management
We are very sorry to hear that your experience did not meet what you had hoped for. We are grateful for your feedback as it helps us understand how we can continue to enhance the guest experience. If you don't mind, kindly reach out to us via the hotel email to share more details. Ensuring our guests are satisfied is of the utmost priority for us. Thank you again for choosing to stay with us.
by A verified traveler
Posted 6 Jul 2024
My kids didn’t want to go to public onsen so I booked this place for the outdoor bath. Even though it was hot and humid outside, the hot bath still felt wonderful after a long day of walking. They provide slightly scented bath salts for the bath and a cute garden to look at while you relax.
The place was smaller than it looked in the pictures but there was still plenty of room for 4. We stayed for 2 nights and it was perfect. It was fun to walk around Kyoto and then go home to what feels like a traditional house. There was shopping and restaurants within walking distance and a free washer and dryer to use.
Comment from Hotel Management
7 Jul 2024 by Sarah, Hotel Management
Thank you very much for your kind words. We are very pleased to hear that you had been looking forward to experiencing outdoor bath here and have relaxed with your kids while enjoying the view of the garden. We greatly appreciate your very kind review about the traditional town house “Machiya” itself and facilities we have. Your appreciation about the size of the building which is a characteristic of traditional house in Japan is greatly appreciated. We are delighted to hear that you have had a good time in Kyoto. As you mentioned there are many great places for eating and shopping close by, we are glad to hear that you have enjoyed visiting those places. We are looking forward to welcoming you again in the future! Thank you again for your kindness.
by A verified traveler
Posted 4 Jul 2024
Great experience! Highly recommended
Comment from Hotel Management
4 Jul 2024 by Riku, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 15 Jun 2024
Very nice old house.
Comment from Hotel Management
17 Jun 2024 by Miki, Hotel Management
Thank you very much for staying with us and your very kind review. We are glad that you had an enjoyable stay in our old historic Machiya. Your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Kodai Yaku, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 18 May 2024
Beautiful townhouse and great breakfast
Comment from Hotel Management
18 May 2024 by Sarah, Hotel Management
Thank you so much for choosing to stay with us for your Kyoto vacation. We greatly appreciate your very kind review, it really gives us the strength to continue to do our very best for our guests. Please come back to visit us again soon.
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Chris, Hotel Management
Thank you so much for choosing to stay with us for your Kyoto vacation. We greatly appreciate your very kind review, it really gives us the strength to continue to do our very best for our guests. Please come back to visit us again soon.
