Ratings based on 1,142 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Rooms were large and clean. Accessible and well located. Would stay again.
Comment from Hotel Management
22 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time with our clean and spacious guest rooms and convenient location.We pride ourselves in offering a clean and comfortable environment for all our guests and your praise tells us we're succeeding. We would like to do our best for daily cleaning and management work so the guests can feel that it is beautiful and clean no matter how many years.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 18 Nov 2024
Very comfortable. Conveniently located. Wonderful staff.
Comment from Hotel Management
20 Nov 2024 by Cross Hotel Kyoto, Hotel Management
We are delighted to hear that you found our hotel very comfortable, conveniently located, and enjoyed the service provided by our wonderful staff.Our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots. We hope that you had a wonderful stay with our convenient location.Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back to us soon.Warm regards,Cross Hotel Kyoto
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto. We always strive to deliver the best experience for our guests and we are pleased that you ranked us so highly.We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 17 Nov 2024
This hotel has impeccable and warm service. It is well located for the many things Kyoto has on offer.
Comment from Hotel Management
18 Nov 2024 by Cross Hotel Kyoto, Hotel Management
We are happy you enjoyed our good location and the hospitality we offer.We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 16 Nov 2024
Everything was,great
Comment from Hotel Management
18 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.We always strive to deliver the best experience for our guests so we are pleased that you had a "great" experience.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 13 Nov 2024
Convenient location and friendly staff.
Comment from Hotel Management
14 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect rating feedback.We are happy you enjoyed our good location and the hospitality we offer. Your kind compliments keep us motivated.We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto
by A verified traveler
Posted 11 Nov 2024
Very comfortable accommodation in easy walking distance of major Kyoto activities and transport links Would love to stay agsin
Comment from Hotel Management
14 Nov 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.It is great if you enjoyed your stay with our prime location.Thank you again for your perfect rating. We look forward to welcoming you back to us soon.Kind regards, Cross Hotel Kyoto
