Ratings based on 1,824 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We were lucky to be on the 16th floor with a wonderful view over Hiroshima Castle.
The room was spotlessly clean and very comfortable.
The staff were efficient and helpful.
A great place to stay
by A verified traveler from Cerritos
Posted 24 Nov 2024
Hotel room was a bit dated and had not been deep cleaned in a long time - there was a thick layer of dust underneath the furniture that gave the room a weird smell even though it was a non-smoking room. Furniture was old and well used but functional. Breakfast options were plentiful. Staff was super accommodating. Washer and dryer were convenient but we had to air dry clothes even after adjusting the dryer load size. Views of the city from our room were breathtaking. Location is convenient if you're visiting the Hiroshima Peace Memorial Park. Would definitely consider going back if rooms were updated/tefreshed.
by A verified traveler
Posted 16 Nov 2024
Nice large size rooms. Great location
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Dave,Thank you for taking the time to leave us your valuable comments. We are delighted that the location of the hotel, and the size of the room were satisfactory. We will continue to do everything we can to be a hotel loved by our guests. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 16 Nov 2024
The area was very convenient. The room I was in was outdated and smelled a little like a smoking room. I booked 2 rooms and the second didn’t smell like a smoking rooom. The views were big and had a great view.
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Heather,Thank you for taking the time to leave us your valuable comments. We are happy that the location of the hotel, and the views were satisfactory. We are sorry that there was a smell in the room. We have shared this information with the Housekeeping Manager, and we will do everything we can to ensure that this does not happen again. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 15 Nov 2024
Rooms are spacious, but hotel is dated…
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Shlomi,Thank you for taking the time to leave us your valuable comments. We are happy that the size of the room was satisfactory. We are sorry that the design of the hotel did not meet your expectations. We will continue to strive to do everything we can to provide our guests with a comfortable and enjoyable stay. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 12 Nov 2024
Property in excellent location in Hiroshima. 5 minute walk to memorial, art museum, bus terminal, 10 minutes from boat to Mayajima.....
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Brenda,Thank you for taking the time to leave us your valuable comments. We are delighted that the location of the hotel was satisfactory. We will continue to do everything we can to be a hotel loved by our guests. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Amazing view fabulous staff
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Andrew,Thank you for taking the time to leave us your valuable comments. We are delighted that the view from the hotel, and the service of the staff were satisfactory. We will continue to do everything we can to be a hotel loved by our guests. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 11 Nov 2024
The rooms are huge especially for Japan, however, the hotel is beginning to look its age and everything is just a little shoddy.
Comment from Hotel Management
21 Nov 2024 by Customer Service Manager, Hotel Management
Dear Lindsay,Thank you for taking the time to leave us your valuable comments. We are pleased that the size of the room was satisfactory. We are sorry that the design of the hotel did not meet your expectations. We will continue to strive to do everything we can to provide our guests with a comfortable and enjoyable stay. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely, Customer Service Manager
by A verified traveler
Posted 4 Nov 2024
The property appeared dated, but for the pricing it was worth the stay. The staff was overall friendly and helpful. The location was good.
Comment from Hotel Management
5 Nov 2024 by Customer Service Manager, Hotel Management
Dear David,Thank you for taking the time to leave us your valuable comments. We are glad that the pricing of the stay, the service of the staff, and the location were all satisfactory. We will continue to do everything we can to provide all of our guests with a memorable and enjoyable stay. We hope we will have the chance to welcome you to our hotel again in the future. Sincerely, Customer Service Manager
