Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Diego
Posted 28 Nov 2024
Average
by A verified traveler
Posted 26 Nov 2024
The hotel is quite old. The pictures on the website are misleading. Really small room and had a hard time opening our luggage inside the room, but unfortunately I think the size is standard in Japan. The stuff don't really know English well. I was hoping they could help me to make ferry reservation for Miyajima, because I was afraid I would have communication problem. The girl who helped me was very hesitant to help me call. The next day I asked another front desk staff to help me reserve the taxi for next morning for 6:30 am and she said she couldn't reserve it because taxi are busy in the morning. I find it odd, but thankfully there were two taxi outside of the hotel the next morning.
by A verified traveler
Posted 26 Nov 2024
Great location, wonderful views
by A verified traveler
Posted 25 Nov 2024
by A verified traveler from Ferny Creek
Posted 23 Nov 2024
Great location, comfortable bed, a little dated but clean and with all modern conveniences. Loved Hiroshima and wish we had spent more time there
Comment from Hotel Management
26 Nov 2024 by Lodging Manage, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Hiroshima.Also, thank you again for taking the time out of your busy schedule to post reviews.We are very happy to hear that you were able to spend a comfortable time in your room during your stay.We look forward to your next visit.Lodging Manager
by A verified traveler from SIDNEY
Posted 17 Nov 2024
This property was excellent in all respects, EXCEPT it was uninhabitable due to an over hot room. When I asked at the desk why the air conditioning was not working and could they check it, the response was that “the air conditioning was turned off in the rooms and only the building fan was working. I could leave the bathroom door open and the st would help”. The bathroom was even hotter! We had to jar the room door open with a provided slipper all night in order to get some of the hallway’s cooler air. How can a major hotel be so careless? We got no sleep in this room and were exhausted after our two night stay.
Unless you like to sleep in a sauna, I recommend that you DO NOT stay in this hotel if you want a restful experience.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler from ODESSA
Posted 31 Oct 2024
Great location. Great breakfast and happy hour in sky lounge.
by A verified traveler
Posted 28 Oct 2024
