Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
First time staying here.
-bathtub/shower HALF glass door is strange. Why not a full sliding door or a simple shower curtain
-no phone charger
-no pen, notepad
-it’s winter but they give you a Yukata. Just provide normal pajamas
-tv size is so small compared to the room size
-just put a queen bed in there instead of the twin. More than enough room
-
by A verified traveler
Posted 28 Oct 2024
The property is in excellent conditions. The staff was really great in every sense. A little bit overpriced in the restaurants, but definitely a recommended place to stay.
Comment from Hotel Management
25 Nov 2024 by Hilton Nagoya, Hotel Management
Dear Frank,Thank you for taking the time and trouble to write a review on Hilton Nagoya.We are thrilled to hear that you found our property to be in excellent condition and that our staff made a positive impression on you. We appreciate your feedback regarding the restaurant pricing and will take it into consideration as we strive to improve our guest experience. Thank you for recommending us, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Oct 2024
We stayed for 3 days, the room was not made up on our first day. Thrash was not cleared on the second day. Toilets had leaks, and shower areas were not very clean, spots and marks everywhere. Poor standard for a Hilton Hotel.
Comment from Hotel Management
1 Nov 2024 by Hilton Nagoya, Hotel Management
Dear Frederick,Thank you for taking the time to share your experience with us. We want to sincerely apologize for the lapse in service you encountered during your stay, particularly regarding the inconsistency of stay cleaning. We’ve taken your feedback to heart and will ensure that our team is better prepared to ensure our guests the pleasant stay at Hilton Nagoya. Thank you again for your feedback, and we hear the disappointment in your experience. We hope you’ll give us another chance to exceed your expectations in the future.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Hilton Nagoya, Hotel Management
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
by A verified traveler
Posted 17 Aug 2024
Location!
Comment from Hotel Management
20 Aug 2024 by Hilton Nagoya, Hotel Management
Dear Zoran,Thank you for taking the time and trouble to write a review on Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
by A verified traveler
Gracious staff and handy location
Posted 11 Aug 2024 on HotelsThis hotel was close to the subway station and many eating establishments. The entire staff - front desk, concierge, restaurant staff, door managers - were attentive and friendly. They took the time to make sure we were protected from the extreme heat and knew safety precautions in case of an earthquake. (There had been one farther west, but we were quite unfamiliar with earthquake events.) The buffet is quite varied and well stocked. The attendants at the fitness area and pool were also attentive and helpful. We were greeted each time we entered and were many times offered help without asking for it. Wonderful stay.
by A verified traveler
Posted 10 Aug 2024
First time traveler to Nagoya. Great location to stay right off the Fushimi station (purple line) and enjoyed my one night stay at the Hilton Nagoya. Would recommend!
Comment from Hotel Management
16 Aug 2024 by Hilton Nagoya, Hotel Management
Dear Pat,Thank you for taking the time and trouble to write a review on Hilton Nagoya.I was glad to read you found our location very enjoyable. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Hilton Nagoya, Hotel Management
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
by A verified traveler
Posted 27 Jul 2024
This Hilton was the best one that we stayed in while in Japan. It focuses on quality, which we appreciate.
Comment from Hotel Management
20 Aug 2024 by Hilton Nagoya, Hotel Management
Dear Robb,Thank you for taking the time and trouble to write a review on Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
by A verified traveler
Posted 22 Jul 2024
It was really nice, really clean, beautiful and easy.
Comment from Hotel Management
23 Jul 2024 by Hilton Nagoya, Hotel Management
Dear Claire,Thank you for taking the time and trouble to write a review on Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
