Ratings based on 59 Verified Reviews

3.7 out of 5
3.9 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 27 Nov 2024
The location is very convenient and nice, clean. Only stairs to climb. But this stay was different as there seem to be long term stayers, with many plastic bags with personal items by the empty lockers, no keys to many open lockers, another large plastic bag at the kitchen blocking the already small kitchnette area in the back with label from "Lumi"? note not disturb. The environment seemed much less welcoming for guests then other stays before, with loud talk and loud walking around late at night and one or 2 long term stayers making it more like their home and not always good with guests.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Nov 2024
3 out of 5
by A verified traveler

Posted 2 Sep 2024
Ok stay. No kitchen.
1 out of 5
by A verified traveler

Posted 30 Mar 2024
This is the worst capsule hotel I have ever stayed in. -a/
Comment from Hotel Management
7 Jun 2024 by BNB STAFF, Hotel Management
We apologize for the shortcomings.In the future, we will strive to improve based on the opinions we receive.We will continue to devote ourselves to it every day, so we would be grateful if you could use it again.Excuse me.
1 out of 5
by A verified traveler

Hostel is more of a capsule hotel.

Posted 30 Mar 2023 on Hotels
It was terrible for a youth hostel, because there was little space for your luggage, so if you have a thief for a neighbor, your stuff is unsecured. The staff is sleep most of the time, even in the morning. The AI check-in process is terrible because it barely recognize certain face profiles and it shows that staff is to lazy to welcome guest.
Comment from Hotel Management
7 Jun 2024 by BNB STAFF, Hotel Management
We apologize for the shortcomings.In the future, we will strive to improve based on the opinions we receive.We will continue to devote ourselves to it every day, so we would be grateful if you could use it again.Excuse me.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Sep 2021 on Hotels
5 out of 5
by A verified traveler

Great location

Posted 31 Aug 2021 on Hotels
3 out of 5
by A verified traveler

Posted 16 Dec 2024
受付が人がいない時間が多かった
4 out of 5
by A verified traveler

Posted 16 Oct 2024
立地は最高です♪ 階段で上り下りするのは、疲れますが、寝るだけの人にとっては、安くてアクセスの良さを考えるといいですね。 基本、スタッフがいないのは、心配しましたが、何事もありませんでした。 チェックアウトのルール（シーツなどどうするのかなど）が明示されていないのには悩みました。
1 out of 5
by A verified traveler

Posted 20 Sep 2024
他の宿泊客が夜中に数人で話していたが声の配慮もなく眠れなかった。瓶のふたが開かないからと休んでいるときにカーテン前で呼んできたり、覗き込んできたりしてきた。その際はスタッフもいなかったのでトラブルになった際の対応はどうなのか気になった。
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