Ratings based on 79 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
I booked and paid for a delux room with three beds. Instead, the room we were allocated upon check in, had one kind bed, they then added a macro small bed making the room to lack space.
The selling room description is not what we got. Very misleading.
Comment from Hotel Management
4 Jan 2025 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Cindy,Thank you for sharing your experience. As we discussed, we will check and we will address this situation to improve our services. We appreciate your understanding and hope to provide a better experience in the future.
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Milosz, It makes us incredibly happy to know that we were able to achieve your goals and that you have awarded us a 5-star review. We appreciate your support and hope to welcome you back again soon!Thank you for choosing MGM Muthu Hotels Kenya.Warm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.tel: +254 703 048 200Email: fom.LNCC@africamuthuhotelsmgm.com
by A verified traveler
Ok stay
Posted 13 Jul 2024 on HotelsOld school charm but our room was dated.
Comment from Hotel Management
15 Jul 2024 by FOM, Hotel Management
Dear Guest,Thank you for your feedback! We appreciate your kind words about our old-school charm. We hope you had an overall pleasant stay with us, and we thank you for choosing MGM Muthu Hotels Kenya.Warm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.
by A verified traveler
Posted 18 Jun 2024
some rooms are still old and have rust... but generally a good place to stay.
Just ensure you tell them to clean the bedsheets before you attend.
Comment from Hotel Management
5 Jul 2024 by SamuelW, Hotel Management
Dear Divine,Thank you for sharing your feedback with us. We appreciate your kind words regarding your overall stay. We will make sure to address the issues you have raised to enhance our service.Thank you for choosing MGM Hotels, Kenya.Warm regards,Samuel W,Front Office Manager.
by A verified traveler
Posted 29 Apr 2024
What a great place! A lot of historic charm and wildlife on the grounds - the staff were amazingly kind and gracious. Reception team was warm and welcoming. Excellent hot showers. In passing conversation, my husband mentioned that the Lake Naivasha Country club was where he proposed to me 25 years ago. The operations manager Danep somehow noted this and a few hours later at dinner arranged to have a beautiful cake made that said "marry me again". It was such a thoughtful touch! We will definitely be back!
Comment from Hotel Management
30 Apr 2024 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Grace,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the historic charm, wildlife, and warm reception from our staff. It warms our hearts to know that the special moment of your husband's proposal was made even more memorable with the thoughtful gesture from our team. We can't wait to welcome you both back for another unforgettable stay!Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.
by A verified traveler
Posted 28 Apr 2024
The check in process was extremely terrible and unpleasant.
I showed them reservation number from Expedia and they said that they can't find any booking from Expedia for a technical reason or something. And that I should show them the email to confirm. After showing the email it took them like 20 min to confirm.
I explained the issue the management in the morning and they didn't do anything about it.
The other thing, the accommodation is not good for people who want to have good sleep because of the loud noise of birds or creatures early in the morning.
Comment from Hotel Management
30 Apr 2024 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Hamoud,We are very sorry to hear about your experience during the check-in process and the disturbance caused by the noise in the morning. We apologize for the inconvenience you faced with verifying your reservation and will address this issue with our team to prevent such situations in the future. Your feedback is valuable to us and we appreciate you bringing these matters to our attention.Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Qusay,We thank you for your recent visit and for sparing your valuable time to review us on Hotels.com.Thank you for choosing MGM Muthu Hotels Kenya.Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Joel,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. Your satisfaction is important to us and we hope to have the opportunity to serve you again in the future. Warm regards,Samuel W, Front Office Manager, Muthu Lake Naivasha Country Club, Naivasha.
by A verified traveler
Lovely location and setting.
Posted 12 Nov 2023 on HotelsFabulous location. Nice rooms. Friendly and helpful staff. Animals are a joy. Buffet/food is average.
Comment from Hotel Management
13 Nov 2023 by Muthu Lake Naivasha Country Club, Naivasha, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you loved our fabulous location, nice rooms, and our friendly and helpful staff. We also appreciate your kind words about our adorable animals. However, we apologize if the buffet/food didn't fully meet your expectations. We value your feedback and will use it to improve our offerings. We hope to welcome you back soon for an even better experience!Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.
