Ratings based on 497 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Nice
Comment from Hotel Management
20 Dec 2024 by Petra Baumann , Hotel Management
Dear Bankole,Thank you for the review and rating. My colleagues and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
by A verified traveler from Jamaica
Posted 18 Nov 2024
Hotel was just amazing, better than any 5 star I’d stayed in. A home away from home. Didn’t want to leave. Nicely laid out and in tip top shape. The room given was newly renovated in which I found no defects. The breakfast choices were plentiful and delicious. The staff was top notch, everyone is treated as royalty. This hotel definitely stands out. Whenever I mentioned its name everyone knew of it. Other food choices and bars were just around the corner in the mini mail . Streets are very safe. Westlands is just 10mins away.
Comment from Hotel Management
27 Nov 2024 by Petra Baumann , Hotel Management
Dear Mark, Thank you for the positive review and five star rating. My colleagues and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Petra Baumann , Hotel Management
Dear Sara, Thank you taking the time to rate your experience at Villa Rosa Kempinski Nairobi. We look forward to hosting you once again in the coming days for yet another memorable stay. Best Regards, Petra Baumann General Manager
by A verified traveler
Posted 1 Nov 2024
The incredible breakfast buffet. It was fabulous.
Comment from Hotel Management
3 Nov 2024 by Petra Baumann , Hotel Management
Dear Davey, Thank you for the feedback on breakfast, my colleagues and I appreciate this and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 22 Oct 2024
24 hour room service
Comment from Hotel Management
24 Oct 2024 by Petra Baumann , Hotel Management
Dear Davey, Thank you for the five star rating. My colleagues and I appreciate the feedback, and we look forward to hosting you once again in the coming days.Best Regards,Petra Baumann General Manager
by A verified traveler from Woodbridge
Posted 7 Oct 2024
The staff were extremely helpful and attentive. The hotel is getting old and needs a new coat of paint and carpets
Comment from Hotel Management
15 Oct 2024 by Petra Baumann , Hotel Management
Dear Peter, Thank you for the review and rating. We appreciate feedback and suggestions on how to offer our guests an even greater experience at the hotel and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
by A verified traveler
Posted 3 Oct 2024 on Hotels
Very pleasant with well trained, attentive and polite staf. Congratulation to the whole team.
Comment from Hotel Management
15 Oct 2024 by Petra Baumann , Hotel Management
Dear SERGIO AUGUSTO DE ALMEIDA, Thank you for the review and rating. My colleagues and I appreciate the feedback and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager
by A verified traveler
Posted 28 Sep 2024 on Hotels
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Petra Baumann, Hotel Management
Dear Faysel, Thank you for your review and rating. My colleagues and I greatly appreciate your positive feedback. We look forward to the pleasure of hosting you again in the near future.Best regards,Petra BaumannGeneral Manager
