Ratings based on 9 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
We checked into the hotel late due to flight schedule.
When we got to the room, we realized the air-condition was not working, and the telephone in the room was not working either. We checked with the reception where it was confirmed the whole facility didnt have working air conditioner. We were promised a stand fan which was never supplied.
it was raining on that day so opening of the windows for cooler air was no option.
Very disappointed and there was no compensation for the inconvinience.
by A verified traveler
Posted 22 Dec 2023
The area around the property well maintained.
Comment from Hotel Management
22 Dec 2023 by Samira Rahim, Hotel Management
Dear Ephantus,We appreciate your feedback and are glad to hear that you found the area surrounding our property well maintained. We're sorry that your overall experience didn't meet your expectations. We hope for another chance to restore your faith in us.Kind regards,
by A verified traveler
Not so great
Posted 30 Sep 2023 on HotelsStaff was great. Carpet was worn down and needs replaced.
Comment from Hotel Management
2 Oct 2023 by Samira Rahim, Hotel Management
Dear Olusola,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our staff and their service. We also appreciate your constructive feedback regarding the condition of the carpet in your room. We take such comments seriously, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we will be looking into this matter, and we will be addressing it promptly to enhance the overall quality of our accommodations.Thank you for choosing us as your accommodation, and we hope to exceed your expectations on your next visit.Warm regards,
by A verified traveler
Posted 20 Sep 2023
Needs renovation. It’s been a while since the property was renovated
Comment from Hotel Management
21 Sep 2023 by Samira Rahim, Hotel Management
Dear Robin,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas where we can improve our guest experience.We understand your concern regarding the need for renovations, and we want to assure you that we take this matter seriously. Rest assured, your comments have been shared with our management team, and we are actively evaluating plans for a property upgrade.Your satisfaction is of utmost importance to us, and we are committed to providing you with a better experience during your next visit. We hope you will consider staying with us again in the future.Regards,Samira Rahim
by A verified traveler
Posted 20 Aug 2023
It’s okay
Comment from Hotel Management
21 Aug 2023 by Samira Rahim, Hotel Management
Dear Ruby,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest assessment, and we're glad you chose to stay with us.We're pleased to hear that your overall experience was okay. Your feedback is important to us as it helps us identify areas where we can improve and provide a better guest experience in the future. We apologize if there were any aspects of your stay that didn't meet your expectations.Once again, thank you for choosing our hotel for your accommodation. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,Samira RahimUtalii Team
by A verified traveler
Posted 12 Aug 2023
Hotel may be getting a bit old, but with its very friendly staff it offers good value for money
Comment from Hotel Management
15 Aug 2023 by Samira Rahim, Hotel Management
Dear Kaspar,Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you found our staff to be friendly and that you enjoyed the value for money we offer.We understand that our property might not be the newest, but we take great pride in delivering exceptional service to our guests. It's heartening to know that our team's efforts to create a warm and welcoming atmosphere made a positive impact on your experience.Your comments motivate us to continue our commitment to providing excellent customer service. We value your feedback as it helps us identify areas where we can improve and enhance our guests' overall satisfaction.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay.Warm regards,
by A verified traveler
No hot water.
Posted 28 Oct 2019 on HotelsDecent hotel but no hot water and elevator not working. And nothing around in walking distance if you want alternative options for food, etc.
Comment from Hotel Management
29 Oct 2019 by Utalii Team, Hotel Management
Dear Valued Guest,
Thank you for sharing your feedback.
We are sorry for the lapses in offering the best services to you.
We have taken keen note on the areas of concern mentioned and shall improve on them.
Looking forward to another opportunity to better serve you in the near future.
Regards,
Utalii Team
by A verified traveler from Mombasa
Posted 20 Jul 2019
1) Wrong information by staff..Receptionist had told me I have to pay separately for use of Health Club when the same is complimentary for in house guests.
2)Defective shower room and water leakages on floor.
No hot water from shower
3) Spa had no towels--I was told they had all gone for laundry.
4)Though food was good , waiter service in dining room was very poor.
Comment from Hotel Management
22 Jul 2019 by Utalii Team, Hotel Management
Dear Valued Guest,
Thank you for sharing your experience.
We regret to learn of the dissatisfaction with your stay with us. We always strive to exceed guest expectation but on this occasion we fell short of it. We are sincerely sorry and we'll look into improving the areas of concern mentioned.
We look forward to another opportunity to restore your faith in us.
Regards,
by A verified traveler from Lowell MA
Posted 4 May 2019
Very homely accommodation, easy going and prompt staff on demand.
Comment from Hotel Management
6 May 2019 by S.Wairimu, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your experience of your stay at Utalii Hotel.
We are delighted to read your kind comments and look forward to the pleasure of welcoming you back soon.
Regards,
Utalii Team
