Ratings based on 197 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Macon
Posted 3 Nov 2024
Probably best hotel in Nairobi.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Isaac Nabi, Hotel Management
Thank you Luis for your rating.Isaac Nabirdm Tribe
by A verified traveler
Posted 31 Aug 2024
EVERYTHING was amazing about this property. I can’t speak on just one thing. If your looking for an over the top experience, this is definitely the place. I can’t wait, to come back and enjoy this property and staff soon. Thanks again for being a great host. Best birthday trip thus far and I owe it to everyone at this award winning property!
Comment from Hotel Management
4 Oct 2024 by Isaac Nabi, Hotel Management
Thank you so much for your fantastic feedback, Ronisha! We're thrilled to hear that you had an amazing birthday trip and enjoyed every aspect of your stay. We can’t wait to welcome you back for another unforgettable experience! Isaac Nabirdm Tribe
by A verified traveler
Posted 15 Aug 2024 on Hotels
Second time here. Outstanding service by all staff. Specially Mary who went out of her way to make sure that every need was taken care of and followed up to ensure we were ok. She could teach a master class in hospitality . Thank you Mary
Comment from Hotel Management
4 Oct 2024 by Isaac Nabi, Hotel Management
Thank you, Illona! We're thrilled to hear you enjoyed your second stay and that Mary provided outstanding service. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back soon!Isaac Nabirdm Tribe
by A verified traveler
Posted 11 Aug 2024
Extremely noisy inside and outside the hotel
Comment from Hotel Management
4 Oct 2024 by Isaac Nabi, Hotel Management
Thank you for your feedback, Heather. We apologize for the noise issues you experienced during your stay. Your comments are important to us, and we will work to address this for future guests. We hope to have the opportunity to welcome you back for a more peaceful experience.Isaac Nabirdm Tribe
by A verified traveler from Northville
Posted 8 Aug 2024
A great place of tranquility in an otherwise hectic metropolis. It's right next to a mall with all the amenities you would want. The staff are friendly and thoughtful. Definitely use some vegan options to make the place even better for our family
Comment from Hotel Management
4 Oct 2024 by Isaac Nabi, Hotel Management
Thank you, Jason! We're glad you found our hotel to be a tranquil retreat and enjoyed the convenient location. We appreciate your suggestion for more vegan options, and we'll definitely take that into consideration. We look forward to welcoming you and your family back soon!Isaac Nabirdm Tribe
by A verified traveler
Posted 28 Jul 2024
Stayed here a few times in last 3 years and the service and quality of room, breakfast and transport has declined
by A verified traveler
Amazing hotel
Posted 14 Jul 2024 on HotelsIncredible hotel with such wonderful staff from security to reception to house keeping - everyone is so welcoming.
Rooms are very comfortable, clean and modern.
Do not miss the restaurant or spa which are both amazing.
Village market mall right next door for anything you could need
by A verified traveler
Posted 29 May 2024 on Hotels
Attentive to detail staff! Everyone was self motivated to go above and beyond to provide exceptional service.
