Ratings based on 53 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The facility is a good one, but the breakfast service needs serious improvement
Comment from Hotel Management
11 Dec 2024 by Dorcas , Hotel Management
Dear Epiphane,Thank you for your feedback! We’re glad you appreciated our facility, and we truly value your input regarding the breakfast service. We’re sorry it didn’t meet your expectations and will review this area to make immediate improvements. Your satisfaction is important to us, and we hope to provide a better experience during your next visit. Please feel free to share any specific suggestions; we’d love to hear them!Best wishes,
by A verified traveler
Posted 9 Dec 2024
Beautiful place
Comment from Hotel Management
10 Dec 2024 by Winnie, Hotel Management
Dear Simeon,Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that your stay was amazing and that we could provide you with a memorable experience. It was our pleasure to have you with us, and we truly appreciate your kind words.We are committed to providing exceptional service, and your feedback encourages us to continue striving for excellence. We sincerely hope to welcome you back in the near future. Karibu sana! Our team looks forward to hosting you again and making your next stay just as special.Best wishes and warm regards,Winnie
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Amos, Hotel Management
Dear Michael,Thank you for your feed back. We are happy that your stay with us was amazing. We hope to see you again. Karibu sana!
by A verified traveler from Khlongluang
Posted 6 Nov 2024
As expected, got all the benefits that Expedia promised.
Comment from Hotel Management
6 Nov 2024 by Amos, Hotel Management
Dear Thongpraparn,It was our pleasure to host you! We appreciate your positive review and hope you will visit us again soon. Best wishes, Amos.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Amos, Hotel Management
Dear Angilo,Thank you for taking the time to review us!. We are happy that your stay with us was amazing. We hope to see you again. Karibu sana!
by A verified traveler from covington
Posted 4 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Dorcas , Hotel Management
Dear Walter,Thank you for taking the time to review your recent stay with us. We would really like to hear why you were unhappy because we have no record of any concerns. Kindly let me know on gm@thecrossroadshotel.co.ke.Your feedback would help us improve in future. Many thanks and Best wishes,Dorcas
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by TCH Team, Hotel Management
Dear Isaak,Thank you so much for your fantastic review. We’re thrilled to hear you had a great experience, And we look forward to welcoming you back for another amazing stay.Best wishes
by A verified traveler
Posted 20 Sep 2024
The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.
Comment from Hotel Management
22 Sep 2024 by TCH Team, Hotel Management
Dear Angilo,It was a pleasure hosting you .We're thrilled to hear that you enjoyed your stay, especially the spacious rooms, restaurant, and attentive service. We hope to welcome you back soon for an even better experience!Best wishes,
by A verified traveler
Great location
Posted 17 Sep 2024 on HotelsI checked in a day early. Had great service throughout my stay. Loved the location and would stay here again.
Comment from Hotel Management
17 Sep 2024 by TCH Team, Hotel Management
Dear Robert,Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit.Best Wishes,Amos.
by A verified traveler
Nice stay in Nairobi
Posted 15 Sep 2024 on HotelsVery helpful and friendly staff. Good location
Comment from Hotel Management
15 Sep 2024 by TCH Team, Hotel Management
Dear Javier,Thank you so much for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that our location worked well for you. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back!"Best Wishes,Amos.
