Ratings based on 48 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Lovely property, clean, lovely staff, great facilities, more of a residential place not a holiday hotel
Comment from Hotel Management
3 Nov 2024 by Audrey S, Hotel Management
Dear Nicola, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back to your home away from home.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 17 Oct 2024
The apartments and facilities were beautiful. The staff was very helpful. I highly recommend this hotel/apartment.
Comment from Hotel Management
22 Oct 2024 by Audrey S, Hotel Management
Dear Briggitte,Thank you for taking the time to provide feedback on your recent stay at our property. I am delighted you were able to take advantage of the property's ideal facilities and surroundings as we pride ourselves in providing safety and comfort for all our guests during their stay.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu Guest Service Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Audrey S, Hotel Management
Dear Emmanuel,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Audrey S, Hotel Management
Dear Wilfrida,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Audrey S, Hotel Management
Dear Xian Jun,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Safe & comfortable
Posted 21 Aug 2024 on HotelsThe neighbourhood felt pretty safe, quiet, and had a few malls and restaurants nearby. Our friends living in Nairobi recommended it. The service was ok. The room was large and had all the amenities you would need.
Comment from Hotel Management
22 Aug 2024 by Audrey S, Hotel Management
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our property.I am delighted you were able to take advantage of the property's ideal facilities and surroundings as we pride ourselves in providing safety and comfort for all our guests during their stay.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 14 Aug 2024
Everyone was very friendly. They all say welcome.
Comment from Hotel Management
15 Aug 2024 by Audrey S, Hotel Management
Dear Silas, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Audrey S, Hotel Management
Dear Noman,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
by A verified traveler from Springfield
Posted 20 Jul 2024
A very nice hotel. Breakfast was pretty good and the staff were very friendly.
Comment from Hotel Management
22 Jul 2024 by Audrey S, Hotel Management
Dear Julius, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
by A verified traveler
Posted 9 Jul 2024
Recently stayed at Somerset Westview Nairobi and had a wonderful experience. The staff were incredibly friendly and attentive, making sure all our needs were met. The food was great. The room was clean, spacious, comfortable, and well-maintained. Overall, everything was perfect, and I highly recommend this hotel for a delightful stay.
Comment from Hotel Management
10 Jul 2024 by Audrey S, Hotel Management
Dear Rabih, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
