Ratings based on 13 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from MISSISSAUGA
Posted 8 May 2024
They were very helpfum in that i was late to arrive but the maintaind the reservation to which I thank them!!
by A verified traveler
Posted 27 Feb 2024
It was clean place the only down side is bathroom light was not working
Comment from Hotel Management
1 Mar 2024 by Management, Hotel Management
Dear Kamaal,Thank you for staying with us and for taking time to review us.Sorry for the light issue and the management has worked on it.
by A verified traveler
Posted 19 Nov 2023 on Hotels
The overall the hotel is average, poor room service, no many options of food, the mosquito net slightly tested, the towel was dirty , if you ask something or order a food or hot beverages it will take close to 2 hours, on 17 Nov. One of their waiter overcharged a meal and i realised later on the calculation was wrong, i won't go back there, it's a casual place with poor service, no hotel mpesa account or till number
Comment from Hotel Management
29 Nov 2023 by Management, Hotel Management
Dear Muna,Thank you for staying with us and we appriciate your feedback.Our apologies for the slow services you experienced and for the overcharge.We are working on till number and we hope soon it will be active for easy payment.We promise you better service in your next stay.Kind Regards
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Management, Hotel Management
Dear Muna,Thank you for rating us.
by A verified traveler
No anything
Posted 17 Oct 2023 on HotelsShabby, no airport transport
Poor communication
No towel in room…
Comment from Hotel Management
18 Oct 2023 by Management, Hotel Management
Dear Diana,Thank you for staying with us and for taking time to review us.Our apologies for not meeting your expectations but next time we will exceed .Look forward to hosting you again
by A verified traveler
Posted 6 Aug 2023 on Travelocity
This worked for us as we had a late flight and it was affordable. However, we spent more for the shuttle than the hotel and nothing was open when we woke to have breakfast etc and the area was “not recommended to walk around” from the shuttle driver.
There were killed bug smears all over the walls and we didn’t feel safe as the windows were all broken and easy to get. The hot shower, not coffee, no shampoo stuff is all aside and we’re not the biggest issues. For the first night in Nairobi I would recommend a better solution closer and safer.
Comment from Hotel Management
16 Aug 2023 by Management, Hotel Management
Dear Jenn,Thank you for staying with us and for taking time to review us.We have noted your concerns and the management has taken the relevant actions to improve.We look forward to hosting you again and you will experience the difference.
by A verified traveler
I love that place!
Posted 6 Mar 2023 on HotelsComment from Hotel Management
9 Mar 2023 by Management, Hotel Management
Dear Carol,Thank you for taking your time to review us .We are glad you have been support to us.We look forward to seeing you soon.
by A verified traveler
Posted 1 Mar 2023
Comment from Hotel Management
23 Mar 2023 by Management, Hotel Management
Dear MohammedThank you for rating us.We would appreciated more details on your experience.
by A verified traveler
Posted 16 Oct 2022
The property is located in a safe clean and posh neighbourhood, which is quiet as well. The staff, Salome was so kind and helpful. I enjoyed stay and would go back.
Comment from Hotel Management
17 Oct 2022 by From Management., Hotel Management
Dear Geraldine,Thank you so much for choosing to stay with us . Thank you once again for taking the time to review us and we are glad we exceeded your expectation and our team was helpful.We appreciate your feedback.We look forward to hosting you again.Kind regards,Jedidah
by A verified traveler
Posted 3 Dec 2019
Comment from Hotel Management
19 Dec 2022 by Management, Hotel Management
Thank you for your reviewRegardsJedidah
