Ratings based on 23 Verified Reviews
4.4 Room cleanliness
4.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Skynest Residences by CityBlue in Nairobi offers fantastic amenities, including a stunning rooftop infinity pool, a modern gym, a sauna, and recreational facilities like a squash court and games room. The apartments are spacious, clean, and come with well-furnished kitchens and balconies, making for a very comfortable stay. However, it can get a bit noisy at times, which may affect light sleepers. Despite this, the overall experience is highly positive, especially with the convenience of being located near major shopping malls and dining options in Westlands   .
by A verified traveler
Posted 12 Oct 2024
Centrally situated for easy access to shops and malls . We were notified on our last day that WiFi and internet would be affected and finished by 1900. At 1930 an engineer came to the room to swap the router. He left after 30 mins saying he would be back in 20 mins . He never returned so I went to the front desk and they couldn’t contact anyone . We stayed up until 2300 waiting for the WiFi and tv services to be connected. No one contacted us and no one came back . When we checked out the following morning we had a very sheepish apology but no clarity as to what happened . This was very poor customer service with no communication at all
by A verified traveler
Posted 6 Oct 2024
Staff was amazing
by A verified traveler
Posted 6 Oct 2024
The location is good. The staff is very helpful. Maureen, the was amazing.
by A verified traveler
Posted 26 Sep 2024
My lodging of choice in Nairobi. Amazing value for money, all rooms are apartment style with a washer dryer and kitchen. Prime location. Overall highly recommend Skynest.
by A verified traveler
Posted 9 Aug 2024
Shower floor extremely slippery. Need key to unlock door from inside the room. One key??
Comment from Hotel Management
17 Sep 2024 by f, Hotel Management
Dear James,Your comment is much appreciated and we have taken note of it.Hope we see you book again with us soonBRHA
by A verified traveler
Posted 1 Aug 2024
Lovely pool
Good location
Breakfast not great
Comment from Hotel Management
17 Sep 2024 by f, Hotel Management
Dear Allan,We are glad that you loved ou location and facilities.The good news is that we have also sorted the issue of breakfast which is now served right at slate restaurant and it is a sit down for all our guests.Hope to see you back soon.BRHA
by A verified traveler
Decent place to stay
Posted 24 Jul 2024 on HotelsLovely room with unfortunately a number of maintenance issues and an unclean room in parts. Lovely, super responsive staff and a place that felt very safe with good services in the building incl. great pool and gym
Comment from Hotel Management
17 Sep 2024 by f, Hotel Management
Dear Hery,Thank you for sharing all these comments. We have taken note of this. Being a busy hotel, you will always expect maintenance issues and the good news is that they are fixed in real time as they get reportedWe hope you will consider to book with us on your next stay in Nairobi.BRHA
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024 on Hotels
I wish I could say I enjoyed my stay. The noise levels from a nearby nightclub club were so high that it was difficult to sleep. I doubt I will book Skynest again.
