Ratings based on 53 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
2.9 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Good hotel with attentive staff.
Comment from Hotel Management
10 Nov 2024 by Peter - General Manager , Hotel Management
Hello Bwana Kamande,Thank you for staying with us and it was a pleasure having you. We wish you a good trip onwards and look forward to your next visit.Asane and welcome.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Peter General Manager, Hotel Management
Hello Mr Ostyula,We apologise that you tried to book and stay with us but we were fully booked. We did contact you to tell you we would not the able to offer you a room that night and you understood.We hope to be able to offer you a room in the future.Regards,Red Buffalo House
by A verified traveler
Posted 29 Jul 2024
It doesn't look the same as it appears in pictures posted in the Expedia website.
Comment from Hotel Management
29 Jul 2024 by Peter - General Manager, Hotel Management
Hello Thomas and thanks for staying with us. We are not sure which pictures you are referring to but all the pictures taken on the website are of the hotel. They are not fake. Thank you for staying with us and we wish you all the best ahead.
by A verified traveler
Posted 25 Jul 2024
Very good
Comment from Hotel Management
25 Jul 2024 by Peter - General Manager , Hotel Management
Hello Ms Shery,Thank you for staying with us. It was a pleasure to have you and look forward to seeing you again.
by A verified traveler
Posted 6 Jul 2024
The sheet wasn't clean, the food was cold . I booked online and given a cumulative discount of 15$ and pay at the premises. At the premises i was given a different price different from the online discount by expedia of 2072ksh but later the staffer was nice and agreed to give me a discount. But mostly on the kitchen side try to amend it
Comment from Hotel Management
6 Jul 2024 by Peter - General Manager , Hotel Management
Hello Mr Ronald,Thank you for staying with us. We had tried to contact you for more information regarding your visit just after you made your booking without success. You did not respond to us.When you arrived we gave you a Deluxe Room which is slightly more expensive than the Standard Room you booked. We had tried to get in touch with you 3 times but did not get a response from you to know whether you required your standard room or not. We do get quite busy and we have quite a few guests who book and do not show up and do not respond to contact attempts from the hotel. We advise guests that it is important to be in touch with the hotel regarding you stay.When you arrived at the hotel the Standard Room you booked was no longer available.The room prices are set and do not change. If you feel that a member of staff was able to decrease your room then I would encourage you to check your booking again.We apologise you feel the food you ordered was cold. We are more than willing to warm up food if it goes cold after it has been prepared and the client does not consume it within a certain amount of time. Warming your meal would only take a few minutes to do. We have very many guests who are very happy with our kitchen and the variety of great Kenyan dishes and World dishes offered.We apologise you feel the sheet was dirty. We would have been more than happy to change it for you if you had informed any member of staff.We thank you for visiting and wish you all the best for the future.
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
5 Jul 2024 by Peter - General Manager , Hotel Management
Hello Joyce,Thanks for being our guest. We highly appreciate it and hope to have you with us again.
by A verified traveler
Posted 7 Jun 2024
Cleanliness is wanting
Comment from Hotel Management
7 Jun 2024 by Peter, Hotel Management
Hello Joshua. Thanks for staying with us. We wish you could have let us know what the cleanliness issues were so we could have a chance to address them. If we can help in the future please let us know. Thank you and Karibu.
by A verified traveler
Posted 12 May 2024
What a great experience. Already booked to return next week!
Comment from Hotel Management
7 Jun 2024 by Peter , Hotel Management
Hello and thanks so much for staying with us. It was a great pleasure. We hope to see you again soon and we wish you and your family all the best for the future. Please do keep in touch!
by A verified traveler
Posted 30 Apr 2024
I had a good time and the hotel and staff were very nice thank you.
Comment from Hotel Management
7 Jun 2024 by Peter, Hotel Management
Thank you for being our guest. Karibu Sana.
by A verified traveler
Poor service; delicious breakfast
Posted 9 Apr 2024 on HotelsOur experience here was not the best, starting with how hard it is to find the hotel itself but also how surprisingly hard it is to do the check-in, the reception was not found and we had to go to the bar to find someone to check us in.
We arrived at 9 pm and the room wasn’t ready!!! We had to wait 30 mins when they gave us our room the floor was all wet from mapping.
We got into our room only not to sleep since they had people talking in the alley, horrible.
That wasn’t all, they had a problem with the water pump of whatever and only hot water was working, pardon me I mean boiling water. I couldn’t shower and I couldn’t barely sleep.
The only good thing about it was the apology of the manager next morning while we had a delicious and natural breakfast (included)
Be aware, we might have had bad luck
Comment from Hotel Management
9 Apr 2024 by Peter - General Manager , Hotel Management
Hello Mr Marcos,Firstly, we would like to thank you for staying with us.Secondly, we apologise for the rather unfortunate time you had with us.We apologise that the room was not cleaned to our normally high standards. In this case the floor for the shower was still wet after having being cleaned and we apologise for this.Our hotel is on Google maps and we do advise the airport taxis or guests driving to the hotel that they will find us easily on Google maps. Nairobi is quite big and there are many new taxi drivers now who may not know Nairobi well.We apologise that you did not like the check in experience. It may have taken long as the cleaner was cleaning your room.There is a balcony for the room guests upstairs and you may have heard guests talking at the balcony. We advise guests that if they have any issue at all they can get in touch with us 24hrs a day on the contact number which is posted on the room walls.We apologise as we has a water pump issue that day that evening and we could only use the solar heated water upstairs. This was rectified very early the next morning.We are happy you enjoyed the breakfast. Your happiness is what matters to us.Once again we are grateful for your stay with us and if you do come back to visit us we are sure that you will have a great stay. Asante and Karibu.RegardsPeterGeneral Manager
