Ratings based on 154 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Friendly staff, great service
by A verified traveler
Posted 2 Nov 2024
I love the staff and the style of the place. I don’t like the mattress and pillow I could feel how cheap it is
Comment from Hotel Management
5 Nov 2024 by Lillian Wangechi, Hotel Management
Dear Mr. Kamwana, Thank you so much for taking the time to share your feedback with us.We’re glad to hear that the atmosphere and and that our team made a positive impression. We’re committed to making every part of our guests' experience comfortable and memorable, so we are sorry to hear the mattress and pillow didn't meet your expectations.Your feedback is invaluable to us and we'll certainly take this into account as we continually work to improve the comfort of our accommodations. Thank you again for taking the time to let us know about your experience. We hope to have the opportunity to welcome you back and ensure a more comfortable stay. Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Lillian Wangechi, Hotel Management
Dear Mr. Lee,Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to know that you had a wonderful experience during your stay and we are honored to have had the opportunity to host you. Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon. Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler from Everson
Posted 15 Oct 2024
Good value hotel with excellent amenities. Staff were incredibly helpful and attentive. Close to Serit centre and easy connection to the airport via expressway. Good insight restaurant and rooftop bar. Rooms a tiny bit dated but very clean and comfortable. Would for sure stay again when back in Nairobi.
Comment from Hotel Management
25 Oct 2024 by Lillian Wangechi, Hotel Management
Dear Ms. Schraff Thomas,Thank you so much for your wonderful review. We are thrilled to hear you enjoyed our amenities, helpful staff, and convenient location.It’s great to know that you loved the restaurant and rooftop bar, and that our rooms provided a clean and comfortable stay. We are continually working to enhance our guest experience and we appreciate your feedback on the rooms. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the near future. Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 22 Sep 2024
Good breakfast options which were tasty, ans a spacious room. Lighting in the room could be a better, but despite being close to a busy highway, rooms were nice and quiet. Room service menu could be improved - very limited options available.
Comment from Hotel Management
26 Sep 2024 by Lillian Wangechi, Hotel Management
Dear Ms. Appiah,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our breakfast options and found the room spacious and quiet despite the proximity to the highway. We acknowledge your suggestion regarding the room’s lighting and the room service menu. Your comments are important to us, and we will certainly look into enhancing both areas to ensure a better experience for future guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the near future. Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 16 Sep 2024
Clean, today , good locations near shopping centre , friendly staff , makes comfortable during our stay
Comment from Hotel Management
16 Sep 2024 by Lillian Wangechi, Hotel Management
Dear Ms. Poudel,Thank you for your wonderful review! We're thrilled to hear that you found our hotel clean and comfortable, and that our prime location near the shopping malls added to your convenience. Our team takes great pride in providing friendly service and it's wonderful to know they made your stay enjoyable. We look forward to welcoming you back again.Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Lillian Wangechi, Hotel Management
Dear Ms. Appiah,Thank you so much for taking the time to share your review! We are thrilled to know that you had a wonderful experience during your stay and we are honored to have had the opportunity to host you. Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon. Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 5 Sep 2024
Good location and next to a mall with a Brazilian steakhouse.
Comment from Hotel Management
16 Sep 2024 by Lillian Wangechi, Hotel Management
Dear Thank you for your taking time to share your feedback with us. We're glad to hear that you enjoyed our convenient location next to the mall and the Brazilian steakhouse. We hope you had a great dining experience and that our location added to the ease of your stay. Looking forward to welcoming you back on your next visit.Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
by A verified traveler
Posted 21 Aug 2024
.
Comment from Hotel Management
21 Aug 2024 by Mercy Macharia - Front Office Manager, Hotel Management
Dear Tomer,Thank you for your feedback. We are happy to note you had a great stay with us. Looking forward to welcoming you back
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Lillian Wangechi, Hotel Management
Dear Mr. Sadasivan,Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay with us. Your feedback is invaluable to us as we continuously strive to improve our services. Please feel free to share with us any specific areas that we fell short during your stay and we'll certainly look into how we can improve to ensure an all round improved experience.Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon and provide an even better experience.Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team
