Ratings based on 153 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Nairobi’s ONLY hidden GEM!
Comment from Hotel Management
14 Nov 2024 by G.M., Hotel Management
Dear Edwin, you have made our day!!Thank you for this top rating and for choosing Palacina, we hope to welcome you hack very soon.
by A verified traveler from Cambridge
Posted 28 Oct 2024
Beautiful, tranquil place, spacious rooms, wonderful staff and service. I have many choices but this is my regular place in Nairobi. Only wish they had a wider range of vegetarian options in the menu.
Comment from Hotel Management
29 Oct 2024 by G.M., Hotel Management
Thank you so much for your kind words, Rakesh! We're thrilled to be your regular choice in Nairobi and are delighted that you enjoy our tranquil setting and spacious rooms. We appreciate your feedback on the vegetarian options and will certainly look into expanding our menu to better serve your preferences.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
28 Oct 2024 by G.M., Hotel Management
Thanks so much for this 05-Star review.. we were delighted to be "your home in Nairobi" and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 30 Sep 2024
Beautiful hotel, impeccably helpful and polite staff
Comment from Hotel Management
30 Sep 2024 by G.M., Hotel Management
We are delighted to receive this review Katherine, thanks so much for choosing us and we wish you a very happy remainder of 2024 ahead.. please visit us again soon.
by A verified traveler
Posted 24 Sep 2024
This hotel was very cozy and comfortable. The staff were friendly and helpful. The property was beautiful and there were nice places to read, work or socialize. I loved the lap pool as well. I will definitely stay here when I return to Nairobi.
Comment from Hotel Management
24 Sep 2024 by G.M., Hotel Management
Thank you for the wonderful review Rebecka! We're so glad to hear that you found our hotel cozy and comfortable, and that our staff were friendly and helpful. It's great to know that you enjoyed the beautiful property and lap pool. We look forward to hosting you again when you return to Nairobi!
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by G.M., Hotel Management
It was our pleasure to welcome you to Nairobi and to Palacina.. Thank you for this top rating and we are all looking forward to your next visit.
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by G.M., Hotel Management
Delighted to receive this review davinder.Thank you very much and we hope to welcome you back to Palacina in the future.
by A verified traveler
Posted 9 Jun 2024
Amazing staff and amazing service.
Comment from Hotel Management
12 Jun 2024 by G.M., Hotel Management
Delighted to receive this review, thanks for everything and please visit us again soon.
by A verified traveler
Posted 9 Jun 2024
This place is amazing. The service top notch, the friendly employees, the cleanliness, the amenities, everything! Also
The food is probably at the top of what I’ve experienced in East Africa.
Comment from Hotel Management
12 Jun 2024 by G.M., Hotel Management
Thank you so much for choosing us Brenda and for this wonderful review. The pleasure was ours and we cant wait to welcome you back to your home in Nairobi.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
12 Jun 2024 by G.M., Hotel Management
Thanks so much for this Top rating Cindy; we are grateful and we look forward to welcoming you back to Palacina.
