Ratings based on 60 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
The stuff were friendly and helpful. The rooms are clean and cozy. I would definitely go there again
Comment from Hotel Management
25 Dec 2024 by Guest Relations Officer., Hotel Management
Dear Innocent,Thank you very much for choosing Muthu Silver Springs Hotel for your stay in Nairobi.We are very happy with your five stars review and we really appreciate your support.This is probably the best recognizable point for our staff.Hoping you return back soon.Best Regards.
by A verified traveler
Posted 24 Dec 2024
walls are hollow…rooms are small
Comment from Hotel Management
25 Dec 2024 by Guest Relations Officer., Hotel Management
Dear Christopher,Thank you very much for choosing Muthu Silver Springs Hotel.We apologize for the inconvinients during your stay with us and we really appreciate your sincere feedback that will helps to improve our service and facilities for your next visit.All Best Regards.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Muthu Silver Springs Hotel, Hotel Management
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards,Guest Relations Officer.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Muthu Silver Springs Hotel, Hotel Management
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards,Guest Relations Officer.
by A verified traveler
Posted 11 Dec 2024
The facility is just average
Comment from Hotel Management
13 Dec 2024 by Muthu Silver Springs Hotel, Hotel Management
Dear Guest Epiphani,Thank you very much for choosing Muthu Silver Springs Hotel for your stay in Nairobi.We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.Also we will keeping doing improvement in our service and in our facilities, so that the next time you will enjoy a better experience.Best Regards,Guest Relations Officer.
by A verified traveler
Posted 9 Dec 2024
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Comment from Hotel Management
9 Dec 2024 by Guest Relations Officer., Hotel Management
Dear guest Rai,Thank you very much for choosing Muthu Silver Springs for your stay, also for your time to leave us a Five review.We are so pleased to read your feedback review and that you had a great experience and our team went that extra mile in ensuring that you had a memorable stay.Recognition from our guests, it is perhaps the single biggest motivator for our team who put in a lot of efforts to look after our guests.Your appreciation will encourage them to always put their best efforts.Our team and myself look forward to your continue visits.All best.
by A verified traveler
Posted 5 Oct 2024
Frendly staff
Comment from Hotel Management
5 Oct 2024 by Guest Relations Officer., Hotel Management
Dear Mr Peter,Thank you very much for choosing Muthu Silver Springs as your home in Nairobi. We really appreciate your feedback, that encourage us to keep going with the good work.We will be very happy to have you back anytime.Asante sana.
by A verified traveler
Posted 28 Sep 2024 on Hotels
Rooms very old style and no proper electric attachments.. need to renew rooms
Comment from Hotel Management
4 Oct 2024 by GRO, Hotel Management
Hello Mr Ashwin.Thank you very for choosing Muthu Silver Springs Hotel for your stay in Nairobi.We sincerely appreciate your feed back, it will helps us to improve our services.For your next visit we will be very happy to have you with us once more time.Best regards,Guest Relations Officer.
by A verified traveler
Posted 15 Sep 2024 on Hotels
Terrible don't do it, luckily I was only there one night in between trips, no air-conditioning, old dirty furniture, the room was filled with mosquitoes, when I open the wardrobe there were more, it spent two hours catching and killing mosquitoes.
Comment from Hotel Management
4 Oct 2024 by GRO, Hotel Management
Dear Mr Patrick,Thank you very much for choosing Muthu Silver Springs for your staying in Nairobi.My deepest apologies for all the inconvinients during your stay.We really appreciate your feedback that will help us to improve our services.Best Regards,Guest Relations Officer
by A verified traveler
Posted 10 Sep 2024
When taking a shower the was sometimes cold and warm.
Comment from Hotel Management
10 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Cecil. Tour feedback for us is very important, we appreciate, thank you very much on behalf of our staff.We really appreciate and we continuously look for improve our services according to the standards of MGM Company. Muthu a Silver Springs Hotel. Best Regards.
