Ratings based on 49 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
When taking a shower the was sometimes cold and warm.
Comment from Hotel Management
10 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Cecil. Tour feedback for us is very important, we appreciate, thank you very much on behalf of our staff.We really appreciate and we continuously look for improve our services according to the standards of MGM Company. Muthu a Silver Springs Hotel. Best Regards.
by A verified traveler
Posted 10 Sep 2024
Very nice staff
Comment from Hotel Management
10 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Cecil. Thank you very much for your nice feed back during your stay at Muthu Silver Springs Hotel. This will help our staff to maintain the good job and to improve it.Thanks for chosing MGM Muthu Silver Springs Hotel.
by A verified traveler
Posted 30 Aug 2024
The location the cleaning
Comment from Hotel Management
7 Sep 2024 by Anatoli Martinez. GRO , Hotel Management
Dear Mr Leon. Thank you very much for chosing us while you stay here in Nairobi. Our team is very happy with your review. Also this will encourage us to keep our well doing job and improve it All best Regards,Anatoli Martinez. GRO.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
7 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Laban. Thank you very much for your positive comment about our facilities during your stay here in Nairobi.Our team thank you. This will encourage us to keep going with the good work and improve it.All best Regards.
by A verified traveler
Posted 13 Aug 2024
We stayed here for one night. The hotel has seen better days. The wall paint is peeling, scuff marks on the walls in the rooms, internet did not work above the first floor reception area. More than one hour to gat a salad for dinner. At the breakfast buffet there was instant coffee but no hot water. The price is good but also is an example of you get what you pay for,
Comment from Hotel Management
7 Sep 2024 by Anatoli Martinez. GRO., Hotel Management
Dear Mr Roger. My apologies for all the inconvinients you had during your stay at our Hotel. Your review it is very helpful in order to improve our services and provide a better service.Thank you very much for your stay with us during your time in Nairobi.All best Regards,
by A verified traveler
Posted 18 Jul 2024
I would easily recommend this hotel to anyone visiting kenya.
The hotel staff are very friendly and accommodating and the facilities are really good!
The buffet is really good as well with a good variety of foods.
Comment from Hotel Management
7 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Ken. Thank you very much for your review and your nice comments about our facilities. Our staff thank you very much. This will encourage us to continue providing a good service and improve it Best Regards.
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
7 Sep 2024 by Anatoli Martinez. GRO, Hotel Management
Dear Mr Teddison. I would love to thank you in behalf of our staff for the good comments about our facilities during your stay with us in Nairobi.All best Regards.
by A verified traveler
Posted 9 Jun 2024
Needs major renovations
Comment from Hotel Management
9 Jun 2024 by Anatoli Martínez. GRO at Muthu Silver Springs., Hotel Management
Dear Ian. Thank you very much for choosing our facilities in Nairobi and also for your feedback, which really will help us to improve our facilities and services. Best regards.
by A verified traveler
Posted 20 Feb 2020 on Hotels
by A verified traveler from Tanzania
Posted 29 Jan 2020
The standard room was a bit small - but ok for a single occupant. Would be crowded for two. Internet wasn't fantastic at times. Other than that, everything else was fine. Very clean, well maintained. Service was good and so was the food. I would stay here again.
Comment from Hotel Management
3 Feb 2020 by Front Office Manager, Hotel Management
Dear Guest,
Thankyou for your feedback, We have different room categories and have spacious rooms too. Your feedback will be shared with the rest of the team and we look forward to hosting you agin.
Kind Regards
Lucy Muhuri
