Ratings based on 166 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Its ok
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Reservations, Hotel Management
Dear Taniesha,Thank you for sharing your feedback and we look forward to hosting you soon!
by A verified traveler from Seattle
Posted 28 Jun 2024
Good facilities for a work trip. Staff very kind and helpful.
Comment from Hotel Management
15 Jul 2024 by Jacqueline Karaba, Hotel Management
Dear Susan,Thank you for the time taken to share your feedback with us. We are delighted that you chose us for your stay and that our team of heartist were of great help.We look forward to hosting you back in not a distant future.
by A verified traveler
Posted 27 Mar 2024
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Comment from Hotel Management
31 Mar 2024 by Jacqueline Karaba, Hotel Management
Dear Eugene,Thank you for taking time to share your feedback with us. We greatly appreciate it.We are glad that our team of heartist were able to make your stay memorable, rest assured we will share your positive feedback with them.We look forward to hosting you back again in not a distant future.Kind Regards,
by A verified traveler
Posted 4 Sep 2023
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast!
Delicious breakfast and dinner buffets offered at the main restaurant.
Rooms were spacious, very clean, and comfortable.
Comment from Hotel Management
7 Sep 2023 by Jacqueline Karaba, Hotel Management
Dear Silvia,Thank you choosing Mercure Nairobi Upperhill as your preferred Hotel. We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
by A verified traveler
Posted 19 May 2023 on Hotels
Comment from Hotel Management
29 May 2023 by Gerard Moutou, Hotel Management
Dear Fumito, Greetings from Mercure Nairobi. Thank you for visiting us at Mercure Hotel Nairobi Upper Hill and for your amazing review. We are so happy to hear that you enjoyed our products and services and we hope that we achieved our goal of making your stay memorable. Please let us know if we can help you with anything further and thank you for taking time out of your schedule to leave us this super kind review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill.
by A verified traveler
Posted 5 Apr 2023 on Hotels
Comment from Hotel Management
11 Apr 2023 by Gerard Moutou, Hotel Management
Dear Silviu, Thank you so much for visiting us at Mercure Hotel Nairobi Upper Hill and for your feedback and amazing review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill
by A verified traveler
Posted 24 Feb 2023
Comment from Hotel Management
22 Mar 2023 by Gerard Moutou, Hotel Management
Dear Bruce, Thank you so much for visiting us at Mercure Hotel Nairobi Upper Hill and for your feedback and amazing review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill
by A verified traveler
Posted 30 Jul 2022
Convenience for business
Comment from Hotel Management
15 Aug 2023 by Jacqueline Karaba, Hotel Management
Dear Edward,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
by A verified traveler
Posted 24 Jul 2022
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Comment from Hotel Management
15 Aug 2023 by Jacqueline Karaba, Hotel Management
Dear Kyss,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have since shared your compliments to EdwardThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
