Ratings based on 28 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2020 on Hotels
welcome to Nairobi.
Comment from Hotel Management
11 Dec 2020 by Allan, Hotel Management
Thank you for giving us the opportunity to host you, we are glad you enjoyed your stay and we look forward to your visit again in the near future and making your stays as comfortable as possible.
by A verified traveler
A very poor standard level
Posted 19 Nov 2020 on HotelsNothing between the description and the comments about his hotel on your site and between the reality. This hotel is an old one, with poor mantenance' situaated near a slum.
I booked for 5 nights, was charged before my arrival there, and I left after 2 nights witout being refunded. I feel cheated and It was my first and my last time ill book by your site.
Comment from Hotel Management
19 Nov 2020 by Allan, Hotel Management
Dear Daniel,
Thanks for booking with us and giving us the opportunity to host you.
It is unfortunate that your expectations were not met during your stay with us and we do really apologize for that.
However, the issue of being refunded I explained to you that we only do free cancellations when a guest cancels their reservation at least 48 hours before the Check In date, any cancellations after that we charge the full cost of the stay.
The hotel hotel is now 5 years old and we are located near a residential area, shopping centers and different organizational offices.
The biggest slum in the sub Saharan Africa that is Kibera is located some Kilometers away from the hotel but not so near as you have indicated on your review.
Once again we do apologize for a disappointing stay and we welcome any further queries any time.
Warm Regards,
Allan Chuni
by A verified traveler
Posted 15 Sep 2020
by A verified traveler
Posted 17 Aug 2019 on Hotels
Comment from Hotel Management
26 Aug 2019 by Allan, Hotel Management
Hello,
We were very happy to host you at our lovely hotel.
Looking forward to your future visits and making them as memorable as possible.
by A verified traveler
Good hotel
Posted 8 Aug 2019 on HotelsClean hotel with friendly staff. Nice little gym and swimming pool.
Comment from Hotel Management
8 Aug 2019 by Allan, Hotel Management
Hello,
Thanks a lot for your time and write a review about your stay with us.
Our Guests' are always given the first priority and it motivates us to even do better to improve on our service delivery.
Looking forward to hosting you again and making your stay a more comfortable one.
by A verified traveler
Posted 5 Jul 2019
The work staff are the best thing about the hotel
Welcoming and friendly and happy to help.
I didn’t like the bathroom. The door couldn’t open
Completely and I had to turn sideways to enter
And exit. I also constantly tripped over the
Doorstop placed in the middle of the floor. Lastly
The lighting is dim and neither of the lamps worked
Comment from Hotel Management
9 Jul 2019 by Allan, Hotel Management
Hello,
We do really appreciate the fact that you have decided to take your precious time to make a review about our hotel.
Our staffs are always driven by the hospitality principle of putting the guest first.
I just informed our management about the bathroom issue and i promise to follow up on that to make sure that the issue is looked upon as soon as possible.
Also the lighting issue has been noted i will follow up on that.
We do really hope that you humbly again grant us the humble opportunity of hosting you again ata our hotel.
Warm Regards,
Allan
by A verified traveler
Worn hotel, need better maintance - lack AC
Posted 5 May 2019 on HotelsWhen checked in found out No AC available, only a Fan! The room i was given, safe was not working, refridgerator not working, they try fix. but in the end after waste an hour or so, they upgraded me to a different room, still safe here also not working, but was fixed after another half hour. Hotel looked worn, staff tried their best, but with such start is not easy to change the impression. would not stay there agian.
Comment from Hotel Management
10 May 2019 by Ben, Hotel Management
Dear Anonymous,
Thank you for your review and for your stay. We apologize for the challenges you faced with our safe and fridge. The issue has since been sorted out. Kindly note that it is not indicated anywhere online that we have AC in our rooms, you should be more keen when reading the descriptions. We still welcome you to our facility in future! Kind regards.
by A verified traveler
Posted 5 May 2019 on Hotels
Comment from Hotel Management
6 May 2019 by Ben, Hotel Management
Dear Richard,
Thank you for your stay and for your positive review. We trust that you had a pleasant stay with us. We look forward to welcoming you back in future. Kind Regards, Management.
by A verified traveler from kampala, Uganda
Posted 23 Apr 2019
The staff are very helpful and amazing.
The rooms were clean and stocked with all the necessary needs.
Comment from Hotel Management
24 Apr 2019 by Ben, Hotel Management
Dear Anonymous,
Thank you for taking time to give us a review and for giving us an excellent rating. We are happy to know that you had a pleasant stay with us. We look forward to welcoming you back in future. Kind Regards.
by A verified traveler
Posted 8 Apr 2019
The Hotel is a basic hotel no frill but is clean orderly and to be recommended
Comment from Hotel Management
9 Apr 2019 by Ben, Hotel Management
Dear Anonymous,
Thank you for your stay and for your positive review. Not all our rooms have fridges but we will endavour to equip all in future. We appreciate your recommendation and we look forward to welcoming you back in future. Kind Regards.
