Ratings based on 7 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
weekend staycation
Posted 8 Jun 2021 on HotelsI had an amazing time at this place.The environment is so cool and relaxed.Cleanliness is commendable.
Comment from Hotel Management
1 Jul 2021 by Lukenya, Hotel Management
Thankyou so much for the feedback,we are happy that you enjoyed your stay with us. Looking forward to hosting you again.
by A verified traveler from Nairobi
Posted 14 Jun 2019
Property was very clean but the staff would take forever to sort you out
Comment from Hotel Management
27 Jan 2020 by Beth, Hotel Management
Thank you for the much-valued feedback. We are sorry for the inconveniences you experienced and have put measures in place to ensure this is addressed. We look forward to hosting you in the near future.
by A verified traveler
It Was OK.
Posted 7 Mar 2019 on HotelsSo hotels.com is responsible for some of this negative review since one of the parameters I entered when searching for this hotel was that it would be close to the Jomo Kenyatta International Airport in Nairobi. This hotel most certainly was NOT close to the airport. It is almost an hour away. All in all it cost me a small fortune in taxi fares to get to the hotel and then to the airport. Such a waste.
The staff was pleasant but unaccommodating. I needed to get some money to a local restaurant and was hoping I could charge it on my credit card to the hotel and they could send the payment to the restaurant, nope. I asked for a wake-up call, it didn't happen.
Also there was no ledge in the shower so I had to put my soap on the floor and they didn't supply shampoo and conditioner. A small thing but I hate putting them on the floor.
The place is fine especially for groups since that is their target customers. As a solo traveller that just wanted convenience to the airport, not so much.
Comment from Hotel Management
27 Jan 2020 by Beth, Hotel Management
Hello Sir/Madam,
Thank you for the much-valued feedback. We apologize for the inconvenience you experienced and have put measures to make sure this is addressed. We appreciate your support.
by A verified traveler
Posted 15 Jan 2019
Serene environment, however seems the property is mainly geared toward the corporate " team building " market, so the noise and activity level can be high.
Comment from Hotel Management
15 Jan 2019 by Edmond, Hotel Management
Hello Sir/Madam, thank you for the much-valued response. We apologize for the noisy environment on your day of visit. Normally, we are always quite a peaceful, quiet and personal establishment. We have also made arrangements to ensure the activities are done away from the accommodation/meeting areas.
Recommended
for Everyoneby A verified traveler from Nairobi, Kenya
Very cute getaway in the heart of Camba country.
Posted 31 Jul 2018 on OrbitzGreat little resort near Athi River down the road from Lukenya Motorcross. Lush and green. Lots of places to hike and plenty of activities. Staff are really kind. The rooms are simple and could use a little tlc, but water pressure is great. I'll definitely be back again soon.
Comment from Hotel Management
15 Jan 2019 by Edmond, Hotel Management
Hello Erica, thank you for the much-valued response. We are glad to know that you enjoyed your stay. We have also taken note of area of concern and are working towards the same. We look forward to hosting you again.
by A verified traveler
Posted 30 Jul 2018
Very comfortable. The food was not that great and I wish it had a gym. But for a workshop facility it was fine and the staff were very friendly and helpful.
Comment from Hotel Management
15 Jan 2019 by Edmond, Hotel Management
Hello Sir/Madam, thank you for the much- valued response. We are glad to provide feedback regarding our food that we have made key changes to adress the same. We also have a plan for a gym facility on the pipeline, otherwise, we keep our guests active by several outdoor activities on offer. We have also appreciated our staff on their friendliness and being helpful. We look forward to hosting you again to experience the on-going improvements.
by A verified traveler
Posted 24 Dec 2019 on Hotels
