Ratings based on 128 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Nov 2023
Lovely staff and beautiful grounds. Highly recommended.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Sep 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jun 2023
2 out of 5
by A verified traveler

Posted 15 Mar 2023
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
3 out of 5
by A verified traveler

Posted 28 Aug 2022
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
3 out of 5
by A verified traveler

Just an average hotel

Posted 26 Mar 2022 on Hotels
The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
5 out of 5
by A verified traveler

Great for tucked away relaxing stay

Posted 11 Feb 2022 on Hotels
This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
4 out of 5
by A verified traveler

Great service at Troy hotel

Posted 28 Oct 2021 on Hotels
The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
4 out of 5
by A verified traveler

Posted 22 Aug 2021 on Hotels
The hotel was good.
1 out of 5
by A verified traveler

Posted 20 Dec 2020
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
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