Ratings based on 53 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
The staff went out of their way to accommodate me and my family. They stored luggage for us that we couldn’t keep in the room. Their service was exemplary. They arranged transportation for us as needed and they were always pleasant.
Comment from Hotel Management
1 Dec 2024 by Ezekiel, Hotel Management
Dear J,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ezekiel MRevenue and Rooms Division Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ezekiel, Hotel Management
Dear M,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Ezekiel MRevenue and Rooms Division Manager
by A verified traveler
Posted 21 Oct 2024
Spent 2 nights at the hotel and it was a bliss. Very quiet location and excellent facilities. Would highly recommend.
Comment from Hotel Management
22 Oct 2024 by Allan K. Assistant General Manager, Hotel Management
Thank you so much for your review of our hotel, for the compliments and for recommending us. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Ezekiel , Hotel Management
Dear S,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ezekiel MRevenue and Rooms Division Manager
by A verified traveler
Posted 29 Sep 2024
I liked the cleanliness and the service. I had an issue with the car service that I booked to go to the airport and the hotel staff stepped in to ensure I got to the airport in time for my flight.
Comment from Hotel Management
30 Sep 2024 by Allan K. Assistant General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
31 Oct 2024 by Ezekiel , Hotel Management
Dear S,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ezekiel mRevenue and Rooms Division Manager
by A verified traveler
Posted 11 Sep 2024
Great experience 👍
Comment from Hotel Management
12 Sep 2024 by Ezekiel , Hotel Management
Dear CThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ezekiel MRevenue and Rooms Division Manager
by A verified traveler
Posted 31 Aug 2024
The hotel has a kitchen garden, they've planted some herbs used in cooking, this fresh produce top notch. Cleanliness is top of the range and the staff are all awesome. Two rivers mall is right next door, shopping made easy. Thank you Holiday Inn at Two Rivers, Nairobi. See you again.
Comment from Hotel Management
2 Sep 2024 by Allan K. Assistant General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 25 Aug 2024
Everything was good
Comment from Hotel Management
26 Aug 2024 by Allan K. Assistant General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Allan K. Assistant General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
