Ratings based on 285 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Irshad Quazzafi, Hotel Management
Dear Anthony,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us & giving us 3 out of 5.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Irshad Quazzafi, Hotel Management
Dear Suriya,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for rating us and giving us 4 out 5.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager
by A verified traveler
Posted 19 Aug 2024
Overall a terrible experience. The property is mediocre, the service bad and there are lots of hidden fees.
- bathroom was dirty when I arrived
- the "king" bed was two small beds put together
- they a very stingy with drinking water. Only two small bottles per day and they charge if you ask for more
- staff failed to follow through on services they agreed to
- they charge $40 if you want to bring a guest to the room
You'll be happier at one of the many other hotels in Westlands
Comment from Hotel Management
20 Aug 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Peter,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us, however please note that you booked your self a single occupancy room and brought a visitor in the night without registering (considering your safety and security)with the front desk, moreover you dint even pay for the second occupant. If you need extra bottles f water that is always delivered to your room on chargeable basis. The room cleaning and hygiene is our prime motto , our cleaning process goes through 3 levels of check and supervising. The room that you stayed in is Deluxe room which has 1 king bed We look forward to welcome you back.
by A verified traveler from Thornhill
Posted 16 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Christopher,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us, we look forward to welcome you back.Thanks and Regards
by A verified traveler
Posted 15 Jul 2024
terrible experience been there for 3 nights stay no house keeping and no air conditioning
Comment from Hotel Management
15 Jul 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Abdulkadir,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us and please accept my sincere apologies, however please note that we have 24 hours Housekeeping services as your room was cleaned each and every day along with centralised air conditioning. We look forward to welcome you back.
by A verified traveler
Great staff and great food
Posted 13 Jul 2024 on HotelsGood location, safe and great staff, but the hotel is in need of updating. The food was excellent. The water to shower also was not hot. It was lukewarm. I complained and waited 2 hours on the first day for it to be resolved only to be finally told that’s the hottest it gets. Disappointed
Comment from Hotel Management
15 Jul 2024 by Irshad Quazzafi, Hotel Management
Dear Sir / Ma'amn,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation and noted your concern we will look into in this.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager
by A verified traveler
Posted 7 Jul 2024
It was a nice hotel presentation wise just had issues with things not working and took a while to get sorted out
Comment from Hotel Management
11 Jul 2024 by Irshad Quazzafi, Hotel Management
Dear Emmanuel,Greetings from Golden Tulip Westlands, Nairobi…!!!We hope you are taking good care of yourself.We thank you for your kind words of appreciation of our hotel & facilities and we are glad to know that it has been shorted out.Once again thank you so much for your time and writing to us. We will be more than happy to see you again & again.Thanks & Regards,Irshad Quazzafi.General Manager
by A verified traveler
Posted 20 Jun 2024
The property was good, everyone who-worked there was nice, helpful and Courteous, the complementary breakfast buffet was very good, the other restaurants in the building were excellent. I didn’t like my first room so they quickly move me to an upgraded room…no extra payment. I will definitely go there again.
Comment from Hotel Management
20 Jun 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Paulette,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us. We look forward to welcome you back.Thanks and Regards
by A verified traveler from McKinney
Posted 4 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Anil,Greetings from Golden Golden Tulip Westlands Nairobi!My team and I thank you for rating your stay experience with us. We look forward to welcome you back.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Irshad Quazzafi- General Manager, Hotel Management
Dear Hamza,Greetings from Golden Tulip Westlands Nairobi!My team and I thank you for sharing your stay experience with us and we look forward to welcome you back.
