Ratings based on 851 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Barnabas Wamoto , Hotel Management
Dear John,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 9 Dec 2024
Everything from the reception to the rooms was magnificent the staff were so professional ,the spa and the swimming pool were so refreshing and the view is amazing
Comment from Hotel Management
9 Dec 2024 by Barnabas Wamoto , Hotel Management
Dear Margaret,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Barnabas Wamoto , Hotel Management
Dear Hemina,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Barnabas Wamoto , Hotel Management
Dear Kathryn,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler from Arnold
Posted 3 Dec 2024
Great stay
Comment from Hotel Management
6 Dec 2024 by Barnabas Wamoto , Hotel Management
Dear David,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler from North Saanich
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Barnabas Wamoto , Hotel Management
Dear Kimberly,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
30 Nov 2024 by Barnabas Wamoto , Hotel Management
Dear James,Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Nairobi Airport. We appreciate your honest assessment.We're disappointed to hear that your experience didn't fully meet your expectations. Your feedback is valuable to us as it helps us identify areas where we can improve.Could you please elaborate on the specific aspects of your stay that led to the 3-star rating? Your detailed feedback will help us understand the areas where we fell short and take steps to rectify them.We value your business and hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely,Barnabas Wamoto General Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Barnabas Wamoto , Hotel Management
Dear Kwadwo Clyde,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 21 Nov 2024
very comfortable and convenient to the airport
Comment from Hotel Management
22 Nov 2024 by Barnabas Wamoto , Hotel Management
Dear Arvind,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Barnabas Wamoto , Hotel Management
Dear Felix,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager
