Ratings based on 64 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Cheap, basic accommodation
Posted 5 Aug 2024 on HotelsStayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city.
It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer.
Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy.
Reception were helpful with organising our airport pick up etc.
by A verified traveler
Posted 16 Jun 2024
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
by A verified traveler
Posted 16 Jun 2024
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
by A verified traveler
Posted 11 Jun 2024
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
by A verified traveler
Internet
Posted 30 May 2024 on HotelsVery good apartments clean and quiet helpful staff.
Just needs a better internet connect had times with no access to the internet.
Very happy on the whole.
by A verified traveler
Thank you
Posted 16 Apr 2024 on HotelsUnfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
by A verified traveler
Posted 6 Apr 2024
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Great for families
Posted 19 Dec 2023 on HotelsGreat accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
by A verified traveler
Posted 16 Jul 2023 on Orbitz
Front desk staff was excellent. The apartments are beautiful!
Comment from Hotel Management
27 Jul 2023 by Management, Hotel Management
Hello Aloice,We are glad that you enjoyed your stay with us. Looking forward to hosting you again.
