Ratings based on 9 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Penticton
Posted 23 Nov 2024
I wanted to give them 5 stars. Everything was excellent, except the most important, the beds.
The mattresses were too well used and had a plastic covering so we were all sweating against the mattress even though the aircon was as cold as you wanted.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
21 Aug 2024 by john, Hotel Management
Our rating on other sites is very high. If there was something soecific. did you bring it to a staff members attention. we give high priority to cleanliness please be specific rather than throw sone random number out there
by A verified traveler
Posted 28 Mar 2023
by A verified traveler
Posted 4 Jul 2022 on Hotels
I booked 2 weeks earlier but the whole villa was rented. I and my friend ended up not going on the booked schedule and wasn’t given a refund.
Comment from Hotel Management
4 Jul 2022 by John, Hotel Management
The villa was booked at same time as
She booked one of rooms on instant booking She was going to choose a latter date and talk to her girlfriend in the meantime we put her tenatively in.one of our comparable two pax queen not listed on hotels.com. iand tried to confirm up to day before but no response back to us a refund wasnt discussed. She ended up not showing up or responding to our attempt to communicate with us
The room remained empty. Again
Refund was not discussed
by A verified traveler
Posted 26 Dec 2021 on Hotels
by A verified traveler
Posted 12 Feb 2020
by A verified traveler
Posted 21 Jan 2019 on Hotels
Very rude owner! And he even bring us to other hotel that later to found out it was more cheaper than the pay that i gave him!
Comment from Hotel Management
23 Jan 2019 by John, Hotel Management
Once in a while we get back to back bookings and a double booking occures. As soon we realized this happened we contacted them they insisted this was our problem. I was already working on alternative placement. It was a full weekend and I found a place after calling around for an hour. I ended up actually taking 153 peso out of pocket to accommodate them. I didn’t have to do that I could have contacted Expedia and requested refund to them. The reason they are saying it is more is because Expedia still charges their fee This customer went to the location and called us back and said the place was fine. Then 12 hours later called us up at midnight being totally drunk and started yelling st us. The other resort said they were very disruptive we were not rude I simply asked her why she didn’t say something at noon when they looked at the place. I would have continued looking for them if it wasn’t satisfactory. We are currently working with Expedia as we are new with them to require all reservations to be prespproved like our other agencies. We only have 5 rooms and they fill fast
by A verified traveler
A beautiful place to stay or hold an event
Posted 25 Dec 2018 on Hotelsby A verified traveler
Posted 18 Dec 2018 on Hotels
Comment from Hotel Management
19 Dec 2018 by John, Hotel Management
What a great guest. thank you for choosing us your welcome anytime
