Ratings based on 1,505 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Honolulu
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Alan, Hotel Management
Thank you for staying with us. We are delighted to know that you had a comfortable stay, and we will welcome you with warm hospitality on your next visit.
by A verified traveler
Posted 29 Dec 2024
Hotel lift directly connect street shopping area and underground shopping area. Easy to access. Everything you need within ten minutes walk
Comment from Hotel Management
1 Jan 2025 by Alan, Hotel Management
Thank you very much for staying with us. We are delighted to hear that you had a pleasant stay, and we will do our best to ensure your next visit is just as comfortable.
by A verified traveler
Posted 27 Dec 2024
It's easy to go up from ground-floor to the hotel room. It's convenient but also unsafe, anyone can go to the hotel room floor. Security guards are needed.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Alan, Hotel Management
Thank you for choosing our hotel. We are honored to know your stay was comfortable, and we will strive to deliver the same level of hospitality on your next visit.
by A verified traveler
Posted 15 Dec 2024
Room was spacious and clean. Location was excellent as it was near the train stations. Will most likely there stay again if in Nagoya next time
Comment from Hotel Management
15 Dec 2024 by SUNIL, Hotel Management
Thank you for your kind feedback. We are delighted to hear that you enjoyed the spacious and clean room, as well as our excellent location near the train stations. Knowing that you are considering staying with us again during your next visit to Nagoya truly makes us happy.We look forward to welcoming you back and providing another exceptional experience. Thank you for choosing our hotel.
by A verified traveler
Posted 13 Dec 2024
There’re so many good restaurants nearby.
Comment from Hotel Management
15 Dec 2024 by SUNIL, Hotel Management
Thank you for your feedback. We are delighted to hear that you enjoyed the variety of excellent restaurants in our vicinity. Our location is one of our key highlights, and it is wonderful to know that it added to your overall experience.We look forward to welcoming you back for another delightful stay, where you can continue to explore and enjoy the local culinary delights. Thank you for choosing our hotel.
by A verified traveler
Posted 8 Dec 2024
Accessible.
Food options are great.
Family room was very comfortable
Comment from Hotel Management
9 Dec 2024 by SUNIL, Hotel Management
Thank you for sharing your wonderful feedback. We are delighted to hear that you found our location accessible, enjoyed the variety of food options, and were comfortable in our family room. Your satisfaction is our top priority, and your kind words inspire us to maintain our high standards of service.We look forward to welcoming you back and ensuring your next stay is just as enjoyable. Thank you for choosing our hotel.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by スニル, Hotel Management
この度は名鉄グランドホテルをご利用頂き誠にありがとうございます。ご評価いただき、厚く御礼申し上げます。お客様のご感想は、私たちにとって非常に貴重です。今後もより良いサービスを提供できるよう、スタッフ一同努力してまいります。またのご利用を心よりお待ちしております。どうぞよろしくお願い申し上げます。
by A verified traveler
Posted 4 Dec 2024
Property was fine for a. Older hotel, a bit dated. I requested a non-smoking roon, but whomever was in nearby rooms, were smoking. It was sickening and hard to be in my room.
Comment from Hotel Management
9 Dec 2024 by SUNIL, Hotel Management
Thank you for taking the time to provide your feedback. We sincerely apologize for the discomfort you experienced due to the smoking in nearby rooms. Your request for a non-smoking room should have ensured a completely smoke-free environment, and we regret that this was not the case.We appreciate your understanding regarding the age of our property, and we are continually working on updates and improvements to enhance our guests' experiences. Your comments are invaluable to us, and we will address the smoking issue to prevent future occurrences.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant stay in the future.
by A verified traveler
Posted 28 Nov 2024
Value for its location
Comment from Hotel Management
9 Dec 2024 by Sunil, Hotel Management
Thank you for your feedback. We're delighted to hear that you found great value in our convenient location. Your satisfaction is our top priority, and it's wonderful to know that our prime position contributed positively to your stay.We look forward to welcoming you back and providing you with another excellent experience. Thank you for choosing our hotel.
