Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Thank you very much for staying at our hotel.We are very happy to receive another good evaluation. Please use our hotel again when you come to Nagoya.
by A verified traveler
Posted 2 Nov 2024
Spacious room and detail-minded room keeping staff
Comment from Hotel Management
2 Nov 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Thank you for your stay and your contribution to our review.We are very happy to hear your compliments about our rooms and staff.We look forward to welcoming you again.
by A verified traveler from Vancouver
Posted 20 Oct 2024
The hotel was in a great location but still in a quiet area with many dining options nearby and shopping not too far away
Comment from Hotel Management
21 Oct 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Thank you very much for staying with us and for your review. Our hotel is located near the downtown area, but the guests can stay with quiet and relaxing atmosphere. We hope you will stay at the Trusty Nagoya Shirakawa again when you visit Nagoya.
by A verified traveler
Posted 10 Sep 2024
Quiet place to stay. Rooms were clean and spacious.
Comment from Hotel Management
11 Sep 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Thank you for staying with us. We are glad you are comfortable with our hotel. Hope you will visit us again when you come back to Nagoya.
by A verified traveler
Posted 20 Aug 2024
nice hotel , and parking for 24hrs just 1500yen. Close to shopping areas.
Comment from Hotel Management
20 Aug 2024 by ホテルトラスティ名古屋白川 フロント, Hotel Management
Thank you for staying with us.We are glad you liked our location.We hope you will visit us again when you come to Nagoya.
by A verified traveler
Posted 3 Aug 2024
There are a few really good ramen restaurants nearby. Check Google Map for details.
Comment from Hotel Management
3 Aug 2024 by Hotel Trusty Nagoya Shirakawa , Hotel Management
Thank you very much for staying with us.Thank you also for taking time out of your precious time to leave us a review.We are glad you found your favorite ramen restaurant.We hope you will tell our staff about it.There are many restaurants and shopping streets nearby, and we hope you will find a different favorite restaurant when you visit Nagoya again.We look forward to serving you again.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by hotel manager, Hotel Management
Thank you for staying with us.We are very happy to receive such a high evaluation of our hotel and hope you will visit us again when you come back to Nagoya.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by ホテルトラスティ名古屋白川フロント, Hotel Management
感謝您與我們同在。能夠得到如此高的評價，我們感到非常高興。如果您再次來到名古屋，請入住我們的飯店。
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Thank you for staying at our hotel and for your contribution to our review.We are very happy to receive a perfect score.We look forward to having you stay with us again when you visit Nagoya.
by A verified traveler
Posted 25 Jun 2024
Service and staff attitude as a whole is fine, because we did not have any chance to get in touch with them except at the time we checked in.
But one point being worth mentioning is that the hotel staff would switch the one-way escalator (which is all the way going up) to cater the need of ONE Japanese customer and disregard the need of other hotel users (including us, who were at that time coming back and had to use the escalator to go up to the hotel lobby). It is very interesting and let us experience how “welcoming” the Nagoya people are.
Comment from Hotel Management
25 Jun 2024 by Hotel Trusty Nagoya Shirakawa, Hotel Management
Hi Oi Ting CandyThank you for staying at our hotel.We are very happy to receive your compliment regarding the staff's response.However, we apologize for not being considerate enough to change the direction of the escalator.If you would like to use our service again, please feel free to ask our staff.
