Ratings based on 57 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
The hotel looked great from the outside. Inside reception was also nice but carpet on stairs a bit grubby, but dogs were allowed in the hotel so not a surprise. Reception staff amazing, extremely helpful, kind & nothing was too much trouble. The same can be said about the breakfast staff & cleaners, a really professional & helpful team. The room on the other hand I found a bit annoying. A bath in the room where you sleep, quirky but ok I can let that go but a window between the bedroom & the shower so you have a birds eye view wasn't really my thing. My other friend's room had a clear section in the door to the bathroom so you could see when someone was on the toilet. Ok for some couples but not between friends. The other thing only 1 mirror in the bathroom, no other mirrors which is crazy especially if someone is using the shower. There needs to be another bin & tissues in the sleeping area. Hanging space is ok but hardly any drawer space so this can be a bit tricky but certainly not a deal breaker. Sockets with USB ports would be helpful but again not a necessity. The staff absolutely make this hotel work they really are a credit to the place. It's situated close enough to shops, restaurants, the lake etc. only a short walk & you're in the hustle of the town. It's a truly magical place to stay. It's beautiful, people are friendly & the limoncello spritz are a necessity! Overall if you use the hotel as a base it works very well, it just needs a few tweaks.
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 5 Aug 2024
Staff were all excellent and very helpful.
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 4 Jun 2024 on Hotels
by A verified traveler
Posted 22 Apr 2024
Very friendly staff go out of their way to help, rooms well maintained.
by A verified traveler
Posted 10 Mar 2024
We had a excellent stay at the hotel.All the staff were very friendly and give us lot's of information about the places in the area. would definitely recommend this hotel and hope to return in future
by A verified traveler
Awesome Hotel, Great Facilities, Fantastic Staff !
Posted 9 Mar 2024 on HotelsWhat a gem of a hotel, what great staff they have working there also. I stayed for an extended Leap Day weekend Thursday to Monday and the Hotel did not disappoint.
There is everything you need the Hotel is staffed until 22:00 out of hours you access using your Hotel keycard, parking is available for free behind the hotel or on-site for a fee.
Room has all the amenities you'd need and has a fantastic view of the Mountains which you can even see from the bathroom. The shower is very large and walk-in. The toilet has a showerhead bidet and the tabletop has a lot of space. There is a EU and UK plug socket by the sink for the toothbrush charger.
There is a gym downstairs and entertains a maximum of 4 people at any time, you should prebook this but I went out of season so it was virtually me and only a handful of other guests who even used it. There is plenty of stuff to keep you on track it has a few steps, exercise ball, benches, cable machine, leg extension, pulley, lat machine, treadmill, free weights and weight disks if you need heavier (up to 25kg per disk), incline leg press, smith machine, tower, bench press there is a big TV in the middle of the room which you can use for Music or entertainment unless you want to bring your own headphones.
Gotì Spa has an Aromatic Shower, Steam Room, Whirlpool / Hot Tub ad a Finnish Sauna with a relaxation room that has refreshments and snacks.
Overall a fantastic choice to stay with great amenities and a lot of connections available
by A verified traveler
Posted 6 Mar 2024
Excellent facilities and friendly staff! Highly recommend!
Comment from Hotel Management
6 Mar 2024 by Yasmin, Hotel Management
We are very happy that you enjoyed your stay with us, we hope to see you again as soon as possible. Have a nice day.
by A verified traveler
Posted 18 Nov 2023
The staff here are absolutely amazing and very helpful.
The room were great, however not very well soundproofed so we could hear people in the next rooms, etc.
