Ratings based on 176 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024 on Hotels
by A verified traveler
Posted 1 Apr 2024
Affordable, nice breakfast and comfy beds
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Pleasant place
Posted 18 Sep 2020 on HotelsNice stay for one night close to Zenkoji and reasonable costs.
by A verified traveler
Posted 30 Mar 2020
If you want good night sleep, skip this hotel. The Wall is so thin you can hear next door conversation all night long. Room is very small and doesn’t look as nice as you see on the photograph.
What about service?
The Door man at the entrance (inside) watching us unloading wheelchair, letting disable person out of car and didn’t even come out and give us a hand until I yell out for the help. (We are the only the gust at the door)
I have asked GM why he was like that? GM reply back to me saying his job is to escort the guest who have enter the hotel. This tell you all about how they service you. Their fundamental attitude is very poor right from the beginning to the end.
Comment from Hotel Management
1 Apr 2020 by Hotel Kokusai 21, Hotel Management
Dear mmh,
Thank you for taking the time to bring your concerns to our attention.
We apologize that we failed to meet your expectations during your recent stay with us.
Please accept our sincere apologies for the inconvenience you may have experienced.
We will make further efforts in providing better service.
Hotel Kokusai 21
by A verified traveler from Atlanta
Posted 5 Mar 2020
Really nice facility. Staff very helpful. Good breakfast.
Sirens woke me up a few times during the night. Must be near an emergency services station. If you're a light sleeper you may want to bring some earplugs.
Comment from Hotel Management
14 Mar 2020 by Hotel Kokusai 21, Hotel Management
Thank you very much for the review.
We are so glad to hear that you liked our breakfast and the room.
We really apologize about the sirens woke you up.
We look forward to welcoming you again.
Hotel Kokusai 21
by A verified traveler
Posted 17 Feb 2020
Very nice place. What made it better was the people that worked there were all so very nice and friendly and helpful
Comment from Hotel Management
14 Mar 2020 by Hotel Kokusai 21, Hotel Management
Thank you forthe review.
We are very glad to recieve your words of praise about our staffs.
We really apreciate it.
Thank you for choosing our hotel during your precious time here.
We look forward to welcoming you again in near future.
by A verified traveler
Posted 16 Feb 2020 on Hotels
Easy parking. My room in south wing was spacious but the furnitures were not in good condition as well as did not have enough electric wall socket.
by A verified traveler
Posted 3 Dec 2019
Excellent service during our stay. Check in staff very friendly and helpful. Many thanks to Mai for her advice and assistance. Property is a little ways from downtown but walkable and shuttle service available. Would stay here again.
by A verified traveler
Posted 25 Oct 2019
