Ratings based on 228 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2023
Waited till my trip of Japan was over to write a review. This was by far the worst hotel we stayed in our whole 3 week stay in Japan. Not only was the hotel filthy, I was charged an extra 23,000 yen for my wife to stay in the room with me!!! This is after already being charged 24000 yen for a room barely worth 10,000. I then reached out to the hotel to ask if they could refund the last half as this was an unfair way to do business. They still have not responded. Honestly the worst experience in Japan period!!! Avoid this place.
by A verified traveler
Posted 1 Sep 2023 on Hotels
stay was ok, but basic. Breakfast not really very good quality
by A verified traveler
Avoid if possible
Posted 23 Apr 2023 on HotelsThe hotel is dated and not clean. When we arrived, the hotel's front desk is on the second floor of the building and the escalator from the ground floor to the second floor was broken. We had to carried our luggage from the ground floor to the front desk by the stairs. When we got into our room, the A/C was not working. They did not allow us to open the window. They ended up sending a electric fan to our room to keep us cool. It was not worth the amount of money we paid, $180usd, for the one night stay.
by A verified traveler
Posted 25 Jul 2021 on Hotels
by A verified traveler
Posted 3 Jan 2021
Comment from Hotel Management
25 Jan 2021 by Hotel Abest Naganoekimae, Hotel Management
Thank you for staying in front of Hotel Abest Nagano Ekimae.
The hotel is conveniently located just a 1-minute walk from Nagano Station.
I think that it is very convenient for both business and sightseeing, so it is a time like this, but when you are calm, please come and visit various places again.
Last but not least, thank you for your valuable contribution.
Please use it at another opportunity.
by A verified traveler
Posted 6 Aug 2020 on Hotels
by A verified traveler
Good value
Posted 22 Jul 2020 on HotelsThis hotel has a great location and you can see it as you exit the train station. It has several convenience stores and restaurants nearby. You can take advantage of the 10th floor facilities to relax in massage chairs for free. The pillow in the room was very hard for my liking but they had softer pillows upon request. The staff are very helpful, kind, and organized. There is everything you might need like toiletries, face masks, and ear plugs for free downstairs. Overall, it's a good value.
Comment from Hotel Management
5 Aug 2020 by Hotel Abest, Hotel Management
Thank you for using Hotel Abest Nagano Ekimae.
Thank you for your compliment.
Please use again at another opportunity.
by A verified traveler
Posted 5 Jun 2020 on Hotels
by A verified traveler
Great rest
Posted 4 Mar 2020 on HotelsAmazing Stay and super fast and friendly
by A verified traveler
Posted 2 Mar 2020 on Hotels
