Ratings based on 953 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Very friendly staff. Very pleasant facility to stay at.
Comment from Hotel Management
19 Dec 2024 by Kajol, Hotel Management
Thank you for the feedback & opportunity in allowing our Tanoa Family to be at your service during your stay.
by A verified traveler
Posted 2 Dec 2024
Beautiful gardens. Very friendly staff. Clean room. Excellent breakfast.
Comment from Hotel Management
3 Dec 2024 by Kajol, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kajol, Hotel Management
Thank you for staying with us. Vinaka
by A verified traveler
Posted 18 Nov 2024
We stayed at the hotel for 4 nights, we moved rooms the 2nd day and they moved our luggage but didn't move my purse to our new room. I called the front desk asking about my purse but they couldn't find it and they said they would call me back and hour later no call back so I called again and the answer was the same they couldn't find it. Then 2 hours later I went down to the front desk to ask about it again and the answer was still the same. I asked guest services if I can check their luggage holding room, my purse was just sitting on the shelve. Front desk didnt bother to check that room. There was no initiative taken to find my purse.
Then we went for dinner we had ordered pizza which took 1 hour to cook and be served. There were 5 other tables that got their "pizza" and food before us and they all got there after us.
The service was very disappointing and slow.
The entire experince was quiet disappointing given I had high expectations and was looking forward to our stay.
Comment from Hotel Management
21 Nov 2024 by Kajol, Hotel Management
Bula Vinaka KarishmaThank you for staying with us. We appreciate your time to rate your stay with us. I would like to sincerely apologize for the inconvenience caused during your stay. Your feedback will be shared with the team, and action will be taken for improvements. we wish to welcome you back. Kind Regards
by A verified traveler
Posted 18 Nov 2024
Nice
Comment from Hotel Management
18 Nov 2024 by Kajol, Hotel Management
Thank you for the feedback & opportunity in allowing our Tanoa Family to be at your service during your stay.
by A verified traveler
Posted 9 Nov 2024
Nice property. It’s a little dated but the staff make up for the shortcomings of the property.
Comment from Hotel Management
11 Nov 2024 by Daniel Roy, Hotel Management
Thank you PaulWe appreciate your comments. We are working on an upgrade of the public spaces and hotel rooms. more news to come.VinakaDaniel
by A verified traveler
Posted 1 Nov 2024
Good place to stay at
Comment from Hotel Management
2 Nov 2024 by Maraia, Hotel Management
Thank you for your feedback Rodney. Wishing you a blessed day & we look forward to assist with your future booking queries
by A verified traveler from Ottawa
Posted 29 Oct 2024
Bewuriful setting and comfortable room
Comment from Hotel Management
29 Oct 2024 by Daniel Roy, Hotel Management
Bula IrfanThank you for your time and wonderful comments.VinakaDaniel
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Daniel Roy, Hotel Management
Thank you for staying with us. We appreciate your time to rate your stay with us.VinakaDaniel
by A verified traveler
Posted 20 Oct 2024
Always a very friendly, kind and helpful staff. Beautiful and clean facility.
Comment from Hotel Management
21 Oct 2024 by Daniel Roy, Hotel Management
Bula Vinaka GeorgeWe thank you for taking the time to provide us such wonderful feedback.We look forward to welcoming you back soon.Regards
