Ratings based on 322 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
2.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Friendly staff, big family room
Comment from Hotel Management
14 Jan 2025 by Hotel Bulabard, Hotel Management
Bula Knud,Thank you so much for your kind words! We’re thrilled to hear you enjoyed our friendly staff and the spacious family room. Providing comfort and a welcoming environment for our guests is always our top priority. We look forward to welcoming you and your family again soon!Warm regards.
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 6 Jan 2025
Lovely staff! Super helpful. Small supermarket and other places to eat nearby. Would stay again!
Comment from Hotel Management
7 Jan 2025 by Reservations, Hotel Management
Bula Kelsie,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff lovely and helpful—they’ll be delighted to know they made a positive impression on your stay.It’s great to hear you enjoyed the convenience of the nearby supermarket and dining options. We’re glad these added to your experience!We’d be absolutely delighted to welcome you back in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.
by A verified traveler
Posted 5 Jan 2025
Extremely loud, absolutely no sleep. Wish this was advertised, I would have stayed somewhere else.
Friends booked to stay the same night, on arrival they were told they were at their offsite location and had to shuttle up the road. Again wish we knew so we could have found somewhere together.
Comment from Hotel Management
5 Jan 2025 by Reservations, Hotel Management
Bula Vinaka Caroline,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We understand how important a quiet and restful environment is, and we regret that noise disrupted your experience. We’re currently reviewing ways to minimize disturbances to ensure all our guests enjoy a peaceful stay.We’re also sorry to hear about the miscommunication regarding your friends’ booking and their offsite accommodation. Your feedback highlights the importance of clear communication, and we’ll work to ensure such situations are avoided in the future.We truly appreciate your feedback and hope you’ll give us another chance to provide a better experience. If there’s anything further we can do, please don’t hesitate to reach out directly.Vinaka
by A verified traveler from Fairfield
Posted 30 Dec 2024
Dirty beds with blood stain and the ceilings dirt like poo stick on it ! I already told the receptionist to check or change the room for us but they said it full booked and they will clean for us, unfortunately they didn’t, so we sleep and see the wall stain with blood or poo big for up there. Water hot pressure damn weak and toilet water not even flush properly. Soo terrible 😣
Comment from Hotel Management
5 Jan 2025 by Reservations, Hotel Management
Bula Vinaka Sokching,Thank you for bringing your concerns to our attention. We deeply regret the unacceptable conditions you experienced during your stay and sincerely apologize for not meeting your expectations.The cleanliness issues you described, including the stains and the state of the room, are absolutely not reflective of our standards. We are truly sorry that our team was unable to resolve these concerns during your stay. Rest assured, we will thoroughly investigate this matter and take immediate steps to ensure such situations do not occur again.We also acknowledge the inconvenience caused by the weak water pressure and toilet malfunction. These issues are being addressed as part of our commitment to improving our facilities.Your feedback is invaluable to us, and we genuinely regret the discomfort you endured. Please reach out to us directly if there’s any way we can make amends or assist you further. We hope you’ll consider giving us another chance in the future to provide the quality stay you deserve.Vinaka
by A verified traveler
Posted 29 Dec 2024
Do not stay here. Loud music all day at the pool and till 12pm at night. Then people parting till the early hours in the morning. We got zero sleep and when I complained to staff they did just said to complain to Expedia, no on site accountability. Terrible hotel
Comment from Hotel Management
30 Dec 2024 by Hotel bulabard, Hotel Management
Bula Kieran,Thank you for sharing your feedback. We’re very sorry to hear about your experience and that your stay did not meet your expectations. Providing a relaxing and enjoyable environment for all our guests is a top priority, and it’s clear we fell short in your case.We sincerely apologize for the noise disturbances you encountered and for the way your concerns were handled. This is not the level of service we strive to offer, and we’ll be addressing this with our team to ensure better communication and accountability in the future.Your feedback is invaluable, and we’d like to make it right. Please feel free to reach out to us directly at hotel Bulabard so we can discuss your experience further and find a way to improve. We appreciate your time and hope for the opportunity to regain your trust.
by A verified traveler
Posted 22 Dec 2024
Staff nice apartment was filthy, stains everywhere
Comment from Hotel Management
25 Dec 2024 by Reservations, Hotel Management
Bula Sarah,Thank you for sharing your feedback.While we’re pleased to hear that you found our staff friendly, we sincerely apologize for the condition of the apartment during your stay. Cleanliness is a top priority for us, and it’s disappointing to know we fell short of your expectations. Please rest assured that we are addressing this matter with our housekeeping team to ensure it doesn’t happen again. We value your input and would love the opportunity to provide you with a much-improved experience in the future.Warm regards.
by A verified traveler
Posted 11 Dec 2024
Very friendly staff
Comment from Hotel Management
21 Dec 2024 by Reservations, Hotel Management
Dear Salesh,Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our staff. We take great pride in providing friendly and attentive service, and it’s wonderful to know that it made a difference in your stay.We hope to welcome you back soon for another great experience. If there’s anything else we can do to make your next visit even more enjoyable, please let us know!Best regards.
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Res, Hotel Management
Thankyou
