Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We were a little hesitant about booking the Planet Hollywood hotel because we were worried it might be too "gimmicky" and we wouldnt get a good vibe for the culture and country. It was awesome- far exceeded our expectations. The resort was smaller, but all the staff got to know us, were super friendly and wabted to make sure we had an amazing experience. They had a lot of restaurant options, and the food was DELICIOUS. We have been to a few all-inclusive resorts before, and this one had the beat food by far. They have a coffee shop with freshe coffee, pastries and ice cream. The buffet was expansive with a lot of options, and the dinner restaurants were incredible. We had lunch by the pool at the burger bar often, as they always had entertainment happening dueing the day by the pool or at night in the main building- we were never bored! It was wonderful for our teenage daughters to be able to wander by themselves and we didn't feel nervous for their safety. We would definitely reccomend it to anyone, and we hope to come back!
by A verified traveler
Posted 23 Nov 2024
The staff welcomed us with such a great entrance and got us checked in super fast. We loved the resort, cleanliness and ALL of the staff. The pool entertainment was bt far the best out of any resort we have been to.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Star thank you for important review will be our pleasure have you again like a Star.
by A verified traveler
Posted 18 Nov 2024
Goodtimes !!
Comment from Hotel Management
19 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Star thank you very much for you important review. Will be our pleasure have you again at Planet Hollywood Costa Rica.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Star, thank you for your important review. Please let us know more details abour your stay. Our main goal is our guests satisfaction.
by A verified traveler
Posted 14 Nov 2024
This resort had everything that I could want and ask for out of a vacation. The food, staff, excursions, and the property itself were all amazing. We will definitely be coming back. Thank you.
Comment from Hotel Management
14 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Ryan, thank you very much for your important review. We will love to have you again at paradise.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Lori, if you have more information about your stay, we would like to know more about it.
by A verified traveler
Posted 12 Nov 2024
Excellent, would go again
Comment from Hotel Management
14 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Dear Eva thank you for your important review. Will be our pleasure have you again.
by A verified traveler
Posted 9 Nov 2024
Overall a very basic resort. Dining options including the Al carte were not good. Travel extensively the worst buffet we have ever had at an all inclusive. Our room was not cleaned one day our ac was not cooling they “supposedly” came 3 times to fix it but it never worked. The beach is in poor condition old run down chairs. Alcohol is watered down, pool chairs also in poor condition. The only positive is the staff all were friendly
Comment from Hotel Management
10 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Thank you for sharing your experience. We’re truly sorry to hear that several aspects of your stay did not meet expectations. Your feedback regarding the dining options, room cleanliness, and maintenance issues is concerning, and we will be sure to address these with our team to improve the quality of service. We also regret that the condition of the beach and pool chairs did not meet your standards. However, we’re glad to hear that the staff made a positive impact on your visit. We value your input and hope to provide you with a better experience if you choose to stay with us again.
by A verified traveler
Posted 9 Nov 2024
The staff the facility was wonderful, but the food had a lot to be desired was really unhappy there with their food and any other restaurants.
Comment from Hotel Management
10 Nov 2024 by Planet Hollywood Costa Rica, Hotel Management
Thank you for your feedback. We’re delighted to hear that the staff and the facility met your expectations. However, we’re sorry to hear that the food didn’t meet your standards. We take guest feedback seriously, and we’ll be sure to share your comments with the culinary team to improve the dining experience. We hope to have the opportunity to welcome you back and provide a better overall experience next time.
