Ratings based on 11 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jul 2022
My wife and I ventured to Sau Bay around the 20th of June, shortly after it opened. At a high level, we give the place 6 out of 5 stars! At the top of our experience was the incredible staff that greeted us and took care of us throughout our 5-day stay. We had previously spent a couple of weeks at some other resorts in the Mamanuca islands, and while those were also great, Sau Bay stood head and shoulders above them in terms of service, privacy, and overall experience.
Sau Bay is a small resort with only a few cottages. It never feels crowded and during our stay the staff outnumbered the guests by about 2 to 1!
By the time we left the staff felt like family. Eunice, Sara, William, Carl, Letu, John and little John banded together to give us an experience we won’t forget.
Sara took care of making sure we had great dining experiences and also gave us fantastic seaside massages along with herbal therapy to help me ease my sinuses (from a head cold, which unfortunately kept me from diving).
Carl and Letu took care of our boat transportation from the island of Taveuni, and also led us on our snorkeling expedition on the rainbow reef. Having snorkeled and dived many locations around the tropics since the 80’s, I can say this was right up there with some of best, unlike some of the locations where much of the coral is dead and the fish are no longer abundant. We also did some snorkeling on the house reef. My recommendation for snorkeling right near the resort is to take a kayak
Comment from Hotel Management
6 Aug 2022 by From all of us at Sau Bay, Hotel Management
Bula William-
Thank you for your wonderful review! We are humbled by your 6 star rating. So glad you enjoyed your stay as much as we enjoyed hosting you and your wife. You are part of our Sau Bay family and we look forward to your return visit.
Sota Tale!
by A verified traveler from Salt spring Island, BC - Canada
Posted 26 Nov 2018
The quiet location was perfect for us. The staff were super friendly and very attentive. The bay was calm and perfect for snorkelling right from our Bure. Our day of taking a boat to snorkel at rainbow reef and picnic on a sandy beach was the icing on the cake.
Comment from Hotel Management
28 Nov 2018 by Your Sau Family, Hotel Management
Bula vinaka Karen
Thank you so much for your great review - it is great to read that you enjoyed your stay and that we not only met expectations but surpassed them.
The Sau family of staff are so proud to welcoming visitors to our islands and that they become new family members
Hope to see you again one day
Vinaka
Sau family of staff
by A verified traveler
Nice place
Posted 26 Oct 2018 on HotelsFeels at home. Nice staff. Meals and boat transfers a bit expensive.
Comment from Hotel Management
26 Oct 2018 by Nigel/Carol and Staff of Sau Bay, Hotel Management
Bula Hasan
Thank you for your comments - we really do want our guests to feel 'at home' when staying at Sau Bay. Unfortunately with our remote location food and fuel are expensive.
Vinaka
Carol
by A verified traveler
Posted 2 Aug 2018 on Hotels
An amazing and beautiful place to stay with staff who work with their heart and will do their best to please you.
Comment from Hotel Management
8 Aug 2018 by Your Sau Family, Hotel Management
Bula Elisabeth...thank you so much for your wonderful words of praise for our Sau Family Staff and also on Sau.
We hope to welcome you all back someday - safe travels on your amazing journey.
Recommended
for Everyoneby A verified traveler from Hong Kong
Feels like your dream home
Posted 4 Dec 2016Stayed here for our honeymoon for around 10 days and we can't say enough good things about this place. The view, food, staff, activities, and the dogs were lovely and we miss everyone and everything already! Where do we start...the diving is spectacular with the dive master, Carl. Hiking is a pleasant surprise with the dogs (4) who led the way and were such friendly hosts! Snorkeling with gorgeous house reefs is amazing and the kayaking along mangroves is out of this world. The housekeepers were so sweet and diligent--they make the beds with fresh flower decorations twice everyday and coming home to it puts a smile on our faces every time. The consistent supply of cookies and milk in the pantry is delightful and delicious, as with every meal. The list just goes on and on... You HAVE to come stay at Sau Bay if you are visiting Fiji! We hope to be back some day!
Comment from Hotel Management
7 Jan 2017 by Nigel/Carol and Staff of Sau Bay, Hotel Management
Bula Jenny,
Thank you so much for your wonderful review...our staff love having guests to welcome into our Sau Family - and of course the dogs are such an important part of our family.
We hope that the Sau Magic you experienced with us will be with you both in your future together!
We certainly would love to welcome you back to your Fiji home one day!
Please drop a review with Tripadvisor as well!
Lolomas from us all and the best for 2017
by Steffen from Copenhagen
Go there now!!!
Posted 1 Feb 2016 on HotelsSau Bay is a hidden gem. It has the best service from the kindest people. Snorkeling right off the beach is world class. Go there before it gets discovered
Comment from Hotel Management
5 Feb 2016 by Sau Family Staff, Hotel Management
Bula to our newest Sau Family members!
We loved having you visit with us and to be able to share what our islands are all about!
Safe travels and Sota tale
Your Sau family
by Linda from Seattle
Paradise in Fiji
Posted 4 Dec 2015 on HotelsSau Bay Resort is paradise in a secluded part of Fiji, with easy access to the best snorkeling we have ever done -- Rainbow Reef. The bure/cottages are elegantly decorated for an island retreat. The amenities are first class. The flowers are abundant in and outside of the accommodation and public spaces. Food is excellent; staff attentive; scenery is lush jungle and blue water. We rank this resort at the top of our list of preferred accommodations worldwide.
Comment from Hotel Management
9 Apr 2016 by Sau Family Staff, Hotel Management
Bula vinaka to our new Sau Family members!
It was fabulous to have you both visit with us and thank you so much for your wonderful review! It is fantastic to read that we met and exceeded your expectations.
Wishing you both the best of 2016 and we hope to have you return home in the not too distant future.
Sota tale
by A verified traveler
Fiji seclusion
Posted 5 Jun 2015 on HotelsAccessible only by boat, this Fiji oasis offers the ideal underwater long dreamed of, experience. Rainbow reef offers divers many dive spots and even snorkelers can enjoy the shallow, clear, colorful, soft coral reefs and fish. Rooms are well thought, modern and a wonderful coffee/tea bar with refrigerator to cool milk and water. Oh, the outdoor showers are fabulous! But the best part was the people . Sera took care of us. She was there to order our preferences for food, provide breakfast, lunch and dinner, teach us about coconut , make me a broom from coconut frond, accompany me while snorkeling in Sau Bay, and she was a real champ getting up with us at 4:30 am to hunt crabs. Kiti plays the guitar, he has a wonderful voice and he shares kava. Vee is a wonderful chef , she is such a talented lady, she makes you smile. The owners Carol and Nigel have great stories to tell and give their all to make their Sau Bay a great experience , a tough job without infrastructure . Kudos to all.
Comment from Hotel Management
9 Apr 2016 by Sau Family Staff, Hotel Management
Bula vinaka from Sau in 2016!
We loved having you stay with us and reading your amazing review is really heartwarming!
Wishing you the best of 2016 and hope to have you return to your Fiji home in the not too distant future.
Sota tale
Recommended
for Everyoneby A verified traveler from Australia
Superb and very special
Posted 26 Apr 2015
Pros: I cannot fault anything! If you are after a holiday in a quiet, secluded location and just need to unwind and recharge, this is the place to go.
Cons: Heavier curtains on the cottage front windows for extra privacy would be ideal.
Location: The location is pristine and very secluded. To explore outside of the resort you will need to do day tours, which are provided by the resort.
An excellent retreat. The staff were incredible, the facilities were perfect. The cottages were immaculate. The location, hospitality, food, activities and spa treatments were all of the highest quality. This retreat well and truly exceeded my expectations.
Comment from Hotel Management
5 Feb 2016 by Sau Family Staff, Hotel Management
Bula vinaka Annette,
A short message to wish you a wonderful 2016 from us all in your new Fiji home!
Your great review was much appreciated by all; happiness is 'Happy family member'
Sota Tale
by A verified traveler
Leider kein Paradis!
Posted 19 Mar 2019 on HotelsEinsam gelegene Unterkunft in einer Bucht auf der Nachbarinsel von Taveuni. Leider sind einige Unstimmigkeiten während unseres Aufenthaltes aufgetreten, von denen wir hier kurz berichten wollen:
Transfer: anders als angegeben werden einem pro Person 100 USD(!) in Rechnung gestellt für eine 25 minütige Bootsfahrt - sehr teuer.
Bei unserer Ankuft wollte man sich nicht daran erinnern, dass ein „kontinentales Frühstück“ im Zimmerpreis inbegriffen war. Man bot uns verschiedene Mealplans an, die von 55USD bis ca. 80 USD pro Person und Tag kosten. Auf unsere Nachfrage, warum denn dies nicht in der Landeswährung angeboten wird, würde uns keine Begründung gegeben. Das Frühstück wurde uns nach langen Diskussionen als „light Frühstück“ angeboten. Alles andere als kontinentales Frühstück.
Die Zimmer haben eine Aircondition, aber anders als in den Buchungsbedingungen angegeben kostet diese 20 FJD pro Tag!
Die Ausflüge und Tauchen werden ebenfalls in USD abgerechnet.
Zum Auschecken haben wir dann eine Rechnung erhalten, in der dann alles wieder in FJD ungerechnet wurde. Völlig unverständlich, warum dann vorher USD angegeben wurde.
Auf Nachfrage, dass man statt mit Kreditkarte (5% Gebühren) auch mit Paypal zahlen könne, da dies ebenfalls auf der Rechnung angeboten wird und nur 2% Gebühren kostet, hat die Inhaberin plötzlich befürchtet, das der Zahlvorgang zu lange dauert.
Leider ist die Preisgestaltung alles andere als transparent und das Personal z.T. nicht sehr freundlich.:(
