Ratings based on 81 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024 on Hotels
Loved this place. Staff was great
Comment from Hotel Management
29 Aug 2024 by Panjaphats, Hotel Management
Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
by A verified traveler
Posted 30 Jul 2024
Nice property but not as big as the photo make it look .
Comment from Hotel Management
31 Jul 2024 by Panjaphats, Hotel Management
Dear Khun Sidharth,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Panjaphats, Hotel Management
Dear Khun Woo Jun,I would like to thank you very much for choosing to stay at our hotel and would sincerely like to apologize for the inconvenience which you experienced during your stay.I am very concerned that this experience was not up to your expectations. Your candid and frank comments are of immense value in providing a focus for improvement Mason product and services. Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service and products return to an excellent standard immediately.I do hope that this has not marred your overall impression of Mason. Thank you for taking the time to share your opinions with us and wish to continue serving you in the best way possible.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Panjaphats, Hotel Management
Dear Khun Krisda,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
by A verified traveler
Posted 24 Jun 2024 on Hotels
excellent stay! thanks!
Comment from Hotel Management
28 Jun 2024 by Panjaphats, Hotel Management
Dear Khun Sangwoo,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Panjaphats, Hotel Management
Dear Khun So,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Panjaphats, Hotel Management
Dear Khun Anjali,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
11 May 2024 by Panjaphats, Hotel Management
Dear Khun Punpim,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by Panjaphats, Hotel Management
Dear Khun Hui Ju,I would like to thank you very much for choosing to stay at our hotel and would sincerely like to apologize for the inconvenience which you experienced during your stay.I am very concerned that this experience was not up to your expectations. Your candid and frank comments are of immense value in providing a focus for improvement Mason product and services. Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service and products return to an excellent standard immediately.I do hope that this has not marred your overall impression of Mason. Thank you for taking the time to share your opinions with us and wish to continue serving you in the best way possible.Sincerely,Panjaphats l PeiPeiMASON Management Team,
by A verified traveler from Brentwood
Posted 12 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Panjaphats, Hotel Management
Dear Khun Yasin,Thank you for sharing your stay experience and giving us this 5-star review at MASON. I am delighted to know that you were satisfied with our services and left us with a good impression.We are looking forward to welcoming you back to the MASON Pattaya in the not-too-distant future.Yours Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
