Ratings based on 818 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The 2 bedroom suite was awesome and had everything in the room that you could possibly need during your stay. First thing I didn't like is that there is 2 separate buildings and I had to walk outside to get to the pool or lobby for breakfast. Second, the pool water was heated but still on the cold side for December.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Our room had bed bugs in both the bedroom mattress as well as the pull out couch mattress
I told the staff we wouldn’t be staying in the room or at the hotel because it was very dirty and unsafe as well as unsanitary staff did nothing about this situation when I requested a refund
I asked to I be contacted immediately by a manager I have yet to be contacted to discuss major concerns as well as be refunded for my stay
This was a weekend get away for my daughter for her birthday she was very upset we had to find a different hotel to sleep in because the room was very dirty
I would love to change my ratings and review if this could be handled immediately by properly management
I have pictures I can and will send to management as well as corporate if needed all I’m asking for is a refund as we felt very unsafe and unsanitary staying in this hotel
We frequently travel for dance competitions and other sporting events and stay in many hotels around the east coast Including this major hotel that I truly love and trust to sleep at with not only myself but my children
Please feel free to contact me immediately as I’m only looking out for the health and safety of other guests as well as myself and my children
Thank you
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Dec 2024
Nice place and very quiet
by A verified traveler
Posted 18 Dec 2024
Staff was awesome and clearly care about their job performance, but the facilities could use some corporate investment.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Carmen, Hotel Management
We hope to welcome you all back for another memorable visit soon. Safe travels!
by A verified traveler
Posted 10 Nov 2024
Expeida, i thought was a reputable site. Did the research before allowing places on their website. The Residence inn located in Mystic was horrible. Mold, broken light shades. The door's dead bolt latch was bronken. It was so hot in the room,not a big deal but when we went to open the windows half of them wouldn't open. The ones we could had no screens. Please ,if you have your customers interest at heart due your due diligence and have people check out these places before you allow them on your website. The couch and chairs were ripped. To pay 440.00 for one night is unacceptable. I will never trust Expedia again.
Comment from Hotel Management
14 Nov 2024 by Carmen , Hotel Management
I'm truly sorry to hear about your experience with us at the Residence Inn in Mystic. It’s incredibly disappointing when expectations aren’t met, especially when you've placed trust in us to host your stay. We sincerely take your concerns seriously and are working with the teams to ensure these concerns do not occur again. Thank you for sharing your stay feedback; we are working with Expedia to rectify this stay for you.
by A verified traveler
Posted 7 Nov 2024
Loved Residence Inn. Its roomy, clean and comfortable. Made great use if the desk and kitchen. Highly recommend!
Comment from Hotel Management
14 Nov 2024 by Carmen , Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and the amenities to your liking. Providing a clean, comfortable, and hassle-free experience is what we aim for, and it’s wonderful to know we met your expectations.We truly appreciate your feedback and hope to welcome you back for another great stay in the future! Safe travels!
by A verified traveler from Pine Bush
Posted 17 Oct 2024
Wonderful stay! Took our two grandsons to the Aquarium and seaport museum. Nice, clean room and great breakfast. Staff all super friendly. Pool for the kids.
Comment from Hotel Management
14 Nov 2024 by Carmen , Hotel Management
Thank you so much for your lovely review! We’re delighted to hear that you and your grandsons had a wonderful time exploring the aquarium and seaport museum—and that you enjoyed your stay with us.It’s great to know you found the room clean, breakfast enjoyable, and our team friendly—we love making our guests feel at home. We’re also glad the kids got to have fun in the pool!We hope to welcome you all back for another memorable visit soon. Safe travels!
